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Some third-party programs experience a change in functionality after you install Windows XP Service Pack 3

Article ID: 947309 - View products that this article applies to.

INTRODUCTION

When you install Windows XP Service Pack 3 (SP3), significant changes are made to many files and processes to improve the system security, reliability, and functionality of Windows XP. However, these changes can affect some third-party programs. This article contains a list of known third-party programs that may experience a change in functionality after you install Windows XP SP3. This list includes only tested and reported programs, and should not be considered comprehensive. To view the list, go to the "Known programs that experience a loss of functionality after you install Windows XP SP3" section.

If one of these listed programs is installed on your computer, we recommend that you contact the software vendor for more information before you install Windows XP SP3. If you have already installed Windows XP SP3, the vendor may be able to give you an update or another solution.

Note Some third-party programs are written specifically for files and services that may be changed in future versions of Windows.

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MORE INFORMATION

Known programs that experience a loss of functionality after you install Windows XP SP3

The following table lists programs that are known to experience some loss of functionality after you install Windows XP SP3 and describes the symptoms that occur. If you use any of these programs, we recommend that you contact the program vendor for the latest versions or workarounds using the links provided in the table.

If you are experiencing a loss of functionality for a program that is not on this list, go to the "What to do if your third-party program is not listed" section.

If you do not have these programs installed on your computer, and if you have already checked with your third-party vendor to make sure that your programs are compatible with the service pack, you can download and install Windows XP SP3. For more information about how to obtain Windows XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/ )

How to obtain the latest Windows XP service pack

Collapse this tableExpand this table

Program	Version	Vendor	Symptom	Vendor Web site	Link to the latest version or workaround
ATI Catalyst - Unified Software Suite	8.2	ATI	You can no longer rotate the desktop screen by using ATI Catalyst software.	http://ati.amd.com/support/drivers/xp/radeonx-xp.html (http://ati.amd.com/support/drivers/xp/radeonx-xp.html)	To obtain an updated version of the driver, visit the following ATI Web site: http://ati.amd.com/support/driver.html (http://ati.amd.com/support/driver.html)
XPize	4.7	XPero	You lose the XPize settings, and the third-party themes no longer work correctly.	http://www.xpize.com (http://www.xpize.com)	To obtain the support information from the vendor, visit the following XPero Web site: http://www.xpize.net/?page=support (http://www.xpize.net/?page=support) For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base: 950258 (http://support.microsoft.com/kb/950258/ ) Third-party themes programs may not work as expected after you install Windows XP Service Pack 3
Neat Receipts	3.0	NeatReceipts	You cannot install NeatReceipts 3.0 in Windows XP SP3.	http://www.neatreceipts.com (http://www.neatreceipts.com)	To obtain an updated version of the software, visit the following NeatReceipts Web site: http://neatreceipts.com/xpsp3 (http://neatreceipts.com/xpsp3)

What to do if your third-party program is not listed

If you have already installed Windows XP SP3 and are experiencing functionality issues with a program that is not listed in the table, first try step 1. If step 1 does not work, try step 2 or step 3.

Note If you do not know the vendor Web site or contact information, you can use the links provided in the "References" section to find it.

Step 1: Restart the computer to see whether this resolves the issue. If it does not, try step 2.
Step 2: Check the program vendor Web site for any available updates that make the program compatible with Windows XP SP3, or any upgraded versions of the program released after the Windows XP SP3 release date. If available, download and install any updates or upgraded versions of the program to try to resolve the issue. If this does not resolve the issue, or if there are no updates available on the vendor Web site, try step 3.
Step 3: Report this issue to the program vendor. You can locate a contact link at the vendor Web site or using the links provided in the "References" section. Additionally, you can request from the vendor a program update or a later version of the program if one is not available on the vendor Web site.

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REFERENCES

For information about how to contact a particular software vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416

(http://support.microsoft.com/kb/65416/ )

Hardware and software vendor contact information, A-K

60781

(http://support.microsoft.com/kb/60781/ )

Hardware and software vendor contact information, L-P

60782

(http://support.microsoft.com/kb/60782/ )

Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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