Article ID: 947360 - View products that this article applies to.
You experience the following symptoms after you use the Import-Mailbox cmdlet to import data to a mailbox in Microsoft Exchange Server 2007 Service Pack 1.
Symptom 1In Microsoft Outlook, users cannot see the free/busy information for the mailbox to which you imported data.
Symptom 2In Outlook Web Access, you use the Address Book feature to find the user of the mailbox to which you imported data, and then you click that mailbox user. Then, you receive the following error message:
Additionally, the MSExchangeOWAAppPool application pool crashes, and the following events are logged in the Application log.
Exchange Server returned unknown error (440)
Event ID 4999
Event Type: Error
Event Type: Warning
Event Type: Error
This problem occurs because the PR_IPM* EntryID fields in the Inbox do not match the PR_ENTRYID EntryID fields of the folders that are associated with the items. The Import-Mailbox cmdlet copies the PR_IPM* EntryID fields from the .pst file. However, the PR_ENTRYID EntryID fields on the folders are not updated.
To resolve this problem, install Update Rollup 2 for Microsoft Exchange Server 2007 Service Pack 1. For more information about Update Rollup 2 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 2 for Exchange Server 2007 Service Pack 1For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
Additionally, you must install the following 2007 Office hotfix on any clients that are running the Microsoft Exchange Server 2007 Service Pack 1 Administration Tools:
(http://support.microsoft.com/kb/957909/ )Description of the Outlook 2007 post-Service Pack 1 hotfix package: September 24, 2008
Workaround 1Send a meeting request to every user to whose mailbox you imported data, and then ask them to accept it.
Workaround 2Follow these steps to log on to each mailbox to which you imported data:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the Import-Mailbox cmdlet, visit the following Microsoft TechNet Web site:
http://technet.microsoft.com/en-us/library/bb629586(EXCHG.80).aspxFor more information about how to convert identifiers, visit the following Microsoft Developer Network Web site:
http://msdn2.microsoft.com/en-us/library/bb856559.aspxFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/956532/ )When a user accesses their Free/Busy information, the Outlook Web Access service stops on the computer that is running Exchange 2007
Article ID: 947360 - Last Review: November 10, 2008 - Revision: 2.1