FIX: The business data and the Web site content are not deployed to the production environment when you perform an incremental data deployment in a Commerce Server Staging application in Commerce Server 2007

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Article ID: 947399 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You run a Commerce Server Staging application in Microsoft Commerce Server 2007. The Formats setting in the Regional and Language Options dialog box for the staging account is set to a format other than English (United States). For example, the Formats setting is set to English (United Kingdom). You perform an incremental data deployment. In this scenario, the business data and the Web site content are not deployed to the production environment.

CAUSE

This problem occurs because Commerce Server 2007 interprets the date of the English (United Kingdom) format as the English (United States) format. For example, you perform an incremental data deployment on January 6, 2008. Commerce Server 2007 interprets "01/06/2008" as "1st. June 2008." When you perform the next incremental data deployment, Commerce Server 2007 will do nothing because the previous deployment date is in the future.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Commerce Server 2007 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Commerce Server 2007 Service Pack 1 installed to apply this hotfix.

Restart information

You do not have to restart the computer after you apply this hotfix.

Registry information

You do not have to change the registry.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Microsoft.commerceserver.staging.businessdatastagingframework.dll6.0.4036.1199,36007-Apr-200815:12x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After you apply this hotfix, the logon account for the Commerce Server Staging service will be reset to the default account. You must manually change the logon account back to the original account. To do this, use one of the following methods:
  • Run the following command to set the logon account for the Commerce Server Staging service.
    Csconfig.exe /f
  • Change the logon account for the Commerce Server Staging service by using the Services management console.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 947399 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Commerce Server 2007 Standard Edition
  • Microsoft Commerce Server 2007 Developer Edition
  • Microsoft Commerce Server 2007 Enterprise Edition
Keywords: 
kbexpertiseinter kbfix kbqfe KB947399

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