Article ID: 947470 - View products that this article applies to.
You select the Create protection group option or the Modify protection group option in Microsoft System Center Data Protection Manager 2007. Then, you select a data source to protect in the protection group.
When you do this, you may receive the following error message:
This item cannot be protected because some prerequisite software is missing. Ensure that all prerequisite software is installed and then protect this item. (ID: 31008)
This issue may occur for one of the following reasons:
To resolve this issue, follow these steps.
Step 1: Verify that the protected computer has the appropriate updates installedVerify that the protected computer meets the protected computer software requirements. To view these requirements, visit the following Web site:
http://technet.microsoft.com/en-us/library/bb808827.aspxNote Software update 940349 must be installed on the Data Protection Manager server and on each protected computer that is running Windows Server 2003 Service Pack 1 (SP1) or a later version of Windows Server 2003.
For more information about software update 940349, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/940349/ )Availability of a Volume Shadow Copy Service (VSS) update rollup package for Windows Server 2003 to resolve some VSS snapshot issues
Step 2: Update the protection agentAfter the prerequisite software updates have been installed, update the protection agent. To do this, follow these steps:
For more support information about System Center Data Protection Manager 2007, visit the following Microsoft Web site:
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