Error message when you run an N/ODBC query in Microsoft Dynamics NAV 4.0: "Collate Sequence Mismatch"

Article ID: 947574 - View products that this article applies to.
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.
This article applies to Microsoft Dynamics NAV 4.0 for all countries and all language locales.
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SYMPTOMS

When you run a Navision Open Database Connectivity (N/ODBC) query in Microsoft Dynamics NAV 4.0, you receive the following error message:
Collate Sequence Mismatch.
Error in expression:%sCONCAT ( CONVERT())
This problem only occurs if the query contains the CONCAT command for fields that are defined as the Code fields.

For example, this problem occurs if you run the following query:
SELECT 
CONCAT(CONVERT(Customer.Address,SQL_VARCHAR),CONVERT(Customer.No_,SQL_VARCHAR))
FROM Customer CustomerWHERE (Customer.No_='10000')

RESOLUTION

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact Technical Support for Microsoft Dynamics and related products by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.



Prerequisites

No prerequisites are required to apply this hotfix.

Removal information

You cannot remove this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.

The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.

If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.

If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.

If you click Cancel, the download process stops.


How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
0x0409.iniNot applicable4,18725-Jul-200204:02Not applicable
Instmsia.exe12.0.2600.21,708,85610-Mar-200223:45x86
Instmsiw.exe6.0.2448.01,822,52011-Mar-200200:06x86
Isscript8.msiNot applicable645,12001-Oct-200205:18Not applicable
Microsoft business solutions-navision odbc 4.0 sp3.msiNot applicable972,28816-Jan-200822:50Not applicable
Setup.exe4.0.3.25907230,52016-Jan-200822:50x86
Setup.iniNot applicable1,36113-Jan-200806:28Not applicable
Cfront.dll4.0.3.25907873,59216-Jan-200822:50x86
Dbm.dll4.0.3.25907345,20816-Jan-200822:50x86
Engine_messages.xmlNot applicable43,43027-Nov-200715:45Not applicable
Fin.etxNot applicable172,66013-Jan-200803:17Not applicable
Fin.flfNot applicable5,24414-Dec-200616:40Not applicable
Fin.stxNot applicable179,79713-Jan-200803:17Not applicable
Messages.dtdNot applicable22527-Nov-200715:45Not applicable
Nc_netb.dll4.0.3.2590778,96816-Jan-200822:50x86
Nc_tcp.dll4.0.3.2590783,06416-Jan-200822:50x86
Nc_tcps.dll4.0.3.2590791,25616-Jan-200822:50x86
Nodbc.dll4.0.3.259071,228,40816-Jan-200822:50x86
Nodbc.xmlNot applicable1,20514-Dec-200616:42Not applicable
Nodbccfg.cfg4.0.3.25907446,46413-Jan-200804:03Not applicable
Nodbccfg.hlpNot applicable12,94014-Dec-200616:42Not applicable
Nodbccfg.xmlNot applicable2,36014-Dec-200616:42Not applicable
Slave.exe4.0.3.2590795,35216-Jan-200822:50x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE.

THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

Properties

Article ID: 947574 - Last Review: August 2, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Dynamics NAV 4.0
Keywords: 
kbmbsmigrate kbnavision40presp4fix kberrmsg kbmbsdatabaseandplatforms kbqfe KB947574

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