Article ID: 947577 - Last Review: May 8, 2008 - Revision: 1.2

If you try to connect a mobile device to a mailbox server through a server that is running Exchange Server 2007, the mobile device may be unable to connect

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

You use Exchange ActiveSync to try to connect a mobile device to a mailbox server that is running Microsoft Exchange Server 2003. However, if you connect to the mailbox server through a server that is running Microsoft Exchange Server 2007 Client Access Server (CAS), the mobile device may be unable to connect. Additionally, you may receive the following error message on the mobile device:
0x85010001
Back to the top

CAUSE

This problem occurs because the mobile device does not encode special characters, such as a number sign character (#), in the sAMAccountName attribute during the logon process.
Back to the top

RESOLUTION

To resolve this problem, install Update Rollup 2 for Exchange 2007 SP1 on the server that is running Exchange Server 2007. For more information about Update Rollup 2 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 2 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152558)
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top

MORE INFORMATION

For more information about the sAMAccountName attribute, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/cc220838.aspx (http://msdn2.microsoft.com/en-us/library/cc220838.aspx)
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
817903  (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
Back to the top
APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Back to the top
Keywords: 
kbexpertiseinter kbbug kbfix kbqfe kbhotfixrollup KB947577
Back to the top