A workflow that is defined to be triggered on a "Record attribute change" condition may be unexpectedly triggered even though the monitored attribute is not changed in Microsoft Dynamics CRM 4.0

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Article ID: 947762 - View products that this article applies to.
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SYMPTOMS

A workflow is defined to be triggered on a "Record attribute change" condition in Microsoft Dynamics CRM 4.0. However, the workflow is unexpectedly triggered multiple times even though the value that the workflow monitors is not changed. Then, an infinite loop situation occurs, and the workflow fails.

CAUSE

Some entity attributes, such as the "Duration" attribute of the "Appointment" entity, may be unexpectedly updated by using the old value when you update other attributes of an entity instance of this kind. Therefore, customizations such as a workflow that monitors the "Duration" value change may be triggered unexpectedly.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 947762 - Last Review: January 20, 2012 - Revision: 2.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbmbsworkflow kbexpertiseinter kbautohotfix kbfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB947762

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