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A Windows Server 2003-based computer responds slowly to RDP connections or to SMB connections that are made from a Windows Vista-based computer

Article ID:947773
Last Review:January 28, 2008
Revision:1.3
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SYMPTOMS

Consider the following scenario:
You install Windows Server 2003 Service Pack 2 (SP2) or Windows Server 2003 Scalable Networking Pack (SNP) on a Windows Server 2003-based computer.
The EnableTCPA registry entry is set to 1 under the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
Network Driver Interface Specification (NDIS) 5.2 miniports are installed on the computer.
Firewalls and IPsec are not enabled in Windows Server 2003.
In this scenario, the Windows Server 2003-based computer responds slowly to Remote Desktop Protocol (RDP) connections or to server message block (SMB) connections that are made from a Windows Vista-based computer. For example, when you copy files from a Windows Vista-based computer to a Windows Server 2003-based computer, the copying speed is very slow.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" section and the online request forms display the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 (http://support.microsoft.com/kb/889100/) How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Tcpip.sys5.2.3790.3074387,07218-Jan-200810:20x86
Windows Server 2003 with Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Tcpip.sys5.2.3790.4220384,51218-Jan-200810:50x86
Windows Server 2003 with Service Pack 1, Itanium-based versions
File nameFile versionFile sizeDateTimePlatform
Tcpip.sys5.2.3790.30741,286,65618-Jan-200813:12IA-64
Windows Server 2003 with Service Pack 2, Itanium-based versions
File nameFile versionFile sizeDateTimePlatform
Tcpip.sys5.2.3790.42201,288,19218-Jan-200813:16IA-64
Windows Server 2003 with Service Pack 1, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Tcpip.sys5.2.3790.3074813,05618-Jan-200813:11x64
Windows Server 2003 with Service Pack 2, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Tcpip.sys5.2.3790.4220767,48818-Jan-200813:18x64

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WORKAROUND

Use one of the following workarounds, as appropriate for your situation.

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Workaround 1

Disable the TCP autotuning feature on the Windows Vista-based computer. To do this, follow these steps:
1.Log on to the computer as a user who has administrative credentials.
2.Click Start, type the following in the Start Search box, and then press ENTER:
runas /user:Local_Computer_Name\administrator cmd
3.When you are prompted for the administrator account password, type the correct password, and then press ENTER.
4.Type the following command at the command prompt, and then press ENTER:
netsh interface tcp set global autotuninglevel=disabled
5.Exit the command prompt.
6.Restart the computer.

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Workaround 2

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows
Set the EnableTCPA registry entry to 0 on the Windows Server 2003-based computer. To do this, follow these steps:
1.Click Start, click Run, type regedit, and then click OK.
2.Locate the EnableTCPA registry entry under the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
3.Right-click EnableTCPA, and then click Modify.
4.In the Value data box, type 0, and then click OK.
5.Exit Registry Editor.

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Workaround 3

Enable firewalls or IPsec on the network interface of the Windows Server 2003-based computer.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
Microsoft Windows Server 2003 Service Pack 2, when used with:
  Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  Microsoft Windows Server 2003, Web Edition
  Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  Microsoft Windows Server 2003, Standard x64 Edition
  Microsoft Windows Server 2003, Enterprise x64 Edition
  Microsoft Windows Server 2003, Datacenter x64 Edition
  Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Microsoft Windows Server 2003 Scalable Networking Pack, when used with:
  Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  Microsoft Windows Server 2003, Web Edition
  Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  Microsoft Windows Server 2003, Standard x64 Edition
  Microsoft Windows Server 2003, Enterprise x64 Edition
  Microsoft Windows Server 2003, Datacenter x64 Edition
  Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

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Keywords: 
kbautohotfix kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbhotfixserver kbqfe KB947773

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