The AntigenInternet.exe process may stop responding on a computer that is running Antigen 9.0 for Exchange

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Article ID: 947793 - View products that this article applies to.
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SYMPTOMS

The AntigenInternet.exe process may stop responding on a computer that is running Microsoft Antigen 9.0 for Exchange.

Additionally, an event that displays Bucket ID 399235250 is logged in the Application log.

CAUSE

This problem occurs in a cluster scenario if a NULL handle is passed to the GetClusterGroupState() function. This behavior prevents the cluster group from opening correctly.

RESOLUTION

To resolve this problem, install the hotfix that is described in the following Microsoft Knowledge Base article:
945597 Description of Hotfix Rollup 1 for Antigen 9.0 Service Pack 1

Note Before you can install Hotfix Rollup 1 for Antigen 9.0 Service Pack 1 (SP1), you must have Antigen 9.0 Service Pack 1 installed.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Stack output

-----------------   Stack Dump   ------------------
Bucket ID 	-> 399235250
Cab ID    	-> 333379559
OS Version	-> Windows 2003 Service Pack 1 (build 3790)
[0]	CLUSAPI.DLL!GetClusterGroupState	
[1]	ANTIGENINTERNET.EXE!GetExchVirtualServerNames	
[2]	ANTIGENINTERNET.EXE!SiteDN::GetSiteDNfromActiveDirectory_	
[3]	ANTIGENINTERNET.EXE!SiteDN::SiteDN	
[4]	ANTIGENINTERNET.EXE!GetSiteDN_W	
[5]	ANTIGENINTERNET.EXE!GetInformation	
[6]	ANTIGENINTERNET.EXE!OnInitialize	
[7]	ANTIGENINTERNET.EXE!WorkWndProc	
[8]	USER32.DLL!InternalCallWinProc	
[9]	USER32.DLL!UserCallWinProcCheckWow	
[10]	USER32.DLL!DispatchMessageWorker	
[11]	USER32.DLL!DispatchMessageW	
[12]	ANTIGENINTERNET.EXE!WorkThread	 
[13]	ANTIGENINTERNET.EXE!_callthreadstartex	
[14]	ANTIGENINTERNET.EXE!_threadstartex	
[15]	KERNEL32.DLL!BaseThreadStart	
-----------------   Stack Dump   ------------------
Bucket ID 	-> 399235250
Cab ID    	-> 333379590
OS Version	-> Windows 2003 Service Pack 1 (build 3790)
[0]	CLUSAPI.DLL!GetClusterGroupState	
[1]	ANTIGENINTERNET.EXE!GetExchVirtualServerNames	 
[2]	ANTIGENINTERNET.EXE!SiteDN::GetSiteDNfromActiveDirectory_	
[3]	ANTIGENINTERNET.EXE!SiteDN::SiteDN	
[4]	ANTIGENINTERNET.EXE!GetSiteDN_W	 
[5]	ANTIGENINTERNET.EXE!GetInformation	
[6]	ANTIGENINTERNET.EXE!OnInitialize	
[7]	ANTIGENINTERNET.EXE!WorkWndProc	
[8]	USER32.DLL!InternalCallWinProc	
[9]	USER32.DLL!UserCallWinProcCheckWow	
[10]	USER32.DLL!DispatchMessageWorker	 
[11]	USER32.DLL!DispatchMessageW	 
[12]	ANTIGENINTERNET.EXE!WorkThread	 
[13]	ANTIGENINTERNET.EXE!_callthreadstartex	
[14]	ANTIGENINTERNET.EXE!_threadstartex	
[15]	KERNEL32.DLL!BaseThreadStart	
-----------------   Stack Dump   ------------------
Bucket ID 	-> 399235250
Cab ID    	-> 333379620
OS Version	-> Windows 2003 Service Pack 1 (build 3790)
[0]	CLUSAPI.DLL!GetClusterGroupState	
[1]	ANTIGENINTERNET.EXE!GetExchVirtualServerNames	
[2]	ANTIGENINTERNET.EXE!SiteDN::GetSiteDNfromActiveDirectory_	 
[3]	ANTIGENINTERNET.EXE!SiteDN::SiteDN	 
[4]	ANTIGENINTERNET.EXE!GetSiteDN_W	
[5]	ANTIGENINTERNET.EXE!GetInformation	
[6]	ANTIGENINTERNET.EXE!OnInitialize	 
[7]	ANTIGENINTERNET.EXE!WorkWndProc	 
[8]	USER32.DLL!InternalCallWinProc	 
[9]	USER32.DLL!UserCallWinProcCheckWow	
[10]	USER32.DLL!DispatchMessageWorker	
[11]	USER32.DLL!DispatchMessageW	 
[12]	ANTIGENINTERNET.EXE!WorkThread	 
[13]	ANTIGENINTERNET.EXE!_callthreadstartex	 
[14]	ANTIGENINTERNET.EXE!_threadstartex	 
[15]	KERNEL32.DLL!BaseThreadStart	
-----------------   Stack Dump   ------------------
Bucket ID 	-> 399235250
Cab ID    	-> 333379749
OS Version	-> Windows 2003 Service Pack 1 (build 3790)
[0]	CLUSAPI.DLL!GetClusterGroupState	
[1]	ANTIGENINTERNET.EXE!GetExchVirtualServerNames	
[2]	ANTIGENINTERNET.EXE!SiteDN::GetSiteDNfromActiveDirectory_	
[3]	ANTIGENINTERNET.EXE!SiteDN::SiteDN
[4]	ANTIGENINTERNET.EXE!GetSiteDN_W	
[5]	ANTIGENINTERNET.EXE!GetInformation	
[6]	ANTIGENINTERNET.EXE!OnInitialize	
[7]	ANTIGENINTERNET.EXE!WorkWndProc	
[8]	USER32.DLL!InternalCallWinProc	
[9]	USER32.DLL!UserCallWinProcCheckWow	
[10]	USER32.DLL!DispatchMessageWorker	 
[11]	USER32.DLL!DispatchMessageW	 
[12]	ANTIGENINTERNET.EXE!WorkThread	 
[13]	ANTIGENINTERNET.EXE!_callthreadstartex	 
[14]	ANTIGENINTERNET.EXE!_threadstartex	 
[15]	KERNEL32.DLL!BaseThreadStart	 
-----------------   Stack Dump   ------------------
Bucket ID 	-> 399235250
Cab ID    	-> 333379710
OS Version	-> Windows 2003 Service Pack 1 (build 3790)
[0]	CLUSAPI.DLL!GetClusterGroupState	 
[1]	ANTIGENINTERNET.EXE!GetExchVirtualServerNames	 
[2]	ANTIGENINTERNET.EXE!SiteDN::GetSiteDNfromActiveDirectory_	
[3]	ANTIGENINTERNET.EXE!SiteDN::SiteDN	 
[4]	ANTIGENINTERNET.EXE!GetSiteDN_W	 
[5]	ANTIGENINTERNET.EXE!GetInformation	 
[6]	ANTIGENINTERNET.EXE!OnInitialize	 
[7]	ANTIGENINTERNET.EXE!WorkWndProc	 
[8]	USER32.DLL!InternalCallWinProc	 
[9]	USER32.DLL!UserCallWinProcCheckWow	 
[10]	USER32.DLL!DispatchMessageWorker	 
[11]	USER32.DLL!DispatchMessageW	 
[12]	ANTIGENINTERNET.EXE!WorkThread	 
[13]	ANTIGENINTERNET.EXE!_callthreadstartex	 
[14]	ANTIGENINTERNET.EXE!_threadstartex	 
[15]	KERNEL32.DLL!BaseThreadStart	 

Properties

Article ID: 947793 - Last Review: January 24, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft Antigen for Exchange
Keywords: 
kbtshoot kbprb kbexpertiseadvanced KB947793

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