Article ID: 947793 - Last Review: January 24, 2008 - Revision: 1.1 The AntigenInternet.exe process may stop responding on a computer that is running Antigen 9.0 for ExchangeOn This PageSYMPTOMSThe AntigenInternet.exe process may stop responding on a computer that is running Microsoft Antigen 9.0 for Exchange. Additionally, an event that displays Bucket ID 399235250 is logged in the Application log. CAUSEThis problem occurs in a cluster scenario if a NULL handle is passed to the GetClusterGroupState() function. This behavior prevents the cluster group from opening correctly. RESOLUTIONTo resolve this problem, install the hotfix that is described in the following Microsoft Knowledge Base article: 945597
(http://support.microsoft.com/kb/945597/
)
Description of Hotfix Rollup 1 for Antigen 9.0 Service Pack 1
Note Before you can install Hotfix Rollup 1 for Antigen 9.0 Service Pack 1 (SP1), you must have Antigen 9.0 Service Pack 1 installed. STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONStack output----------------- Stack Dump ------------------ Bucket ID -> 399235250 Cab ID -> 333379559 OS Version -> Windows 2003 Service Pack 1 (build 3790) [0] CLUSAPI.DLL!GetClusterGroupState [1] ANTIGENINTERNET.EXE!GetExchVirtualServerNames [2] ANTIGENINTERNET.EXE!SiteDN::GetSiteDNfromActiveDirectory_ [3] ANTIGENINTERNET.EXE!SiteDN::SiteDN [4] ANTIGENINTERNET.EXE!GetSiteDN_W [5] ANTIGENINTERNET.EXE!GetInformation [6] ANTIGENINTERNET.EXE!OnInitialize [7] ANTIGENINTERNET.EXE!WorkWndProc [8] USER32.DLL!InternalCallWinProc [9] USER32.DLL!UserCallWinProcCheckWow [10] USER32.DLL!DispatchMessageWorker [11] USER32.DLL!DispatchMessageW [12] ANTIGENINTERNET.EXE!WorkThread [13] ANTIGENINTERNET.EXE!_callthreadstartex [14] ANTIGENINTERNET.EXE!_threadstartex [15] KERNEL32.DLL!BaseThreadStart ----------------- Stack Dump ------------------ Bucket ID -> 399235250 Cab ID -> 333379590 OS Version -> Windows 2003 Service Pack 1 (build 3790) [0] CLUSAPI.DLL!GetClusterGroupState [1] ANTIGENINTERNET.EXE!GetExchVirtualServerNames [2] ANTIGENINTERNET.EXE!SiteDN::GetSiteDNfromActiveDirectory_ [3] ANTIGENINTERNET.EXE!SiteDN::SiteDN [4] ANTIGENINTERNET.EXE!GetSiteDN_W [5] ANTIGENINTERNET.EXE!GetInformation [6] ANTIGENINTERNET.EXE!OnInitialize [7] ANTIGENINTERNET.EXE!WorkWndProc [8] USER32.DLL!InternalCallWinProc [9] USER32.DLL!UserCallWinProcCheckWow [10] USER32.DLL!DispatchMessageWorker [11] USER32.DLL!DispatchMessageW [12] ANTIGENINTERNET.EXE!WorkThread [13] ANTIGENINTERNET.EXE!_callthreadstartex [14] ANTIGENINTERNET.EXE!_threadstartex [15] KERNEL32.DLL!BaseThreadStart ----------------- Stack Dump ------------------ Bucket ID -> 399235250 Cab ID -> 333379620 OS Version -> Windows 2003 Service Pack 1 (build 3790) [0] CLUSAPI.DLL!GetClusterGroupState [1] ANTIGENINTERNET.EXE!GetExchVirtualServerNames [2] ANTIGENINTERNET.EXE!SiteDN::GetSiteDNfromActiveDirectory_ [3] ANTIGENINTERNET.EXE!SiteDN::SiteDN [4] ANTIGENINTERNET.EXE!GetSiteDN_W [5] ANTIGENINTERNET.EXE!GetInformation [6] ANTIGENINTERNET.EXE!OnInitialize [7] ANTIGENINTERNET.EXE!WorkWndProc [8] USER32.DLL!InternalCallWinProc [9] USER32.DLL!UserCallWinProcCheckWow [10] USER32.DLL!DispatchMessageWorker [11] USER32.DLL!DispatchMessageW [12] ANTIGENINTERNET.EXE!WorkThread [13] ANTIGENINTERNET.EXE!_callthreadstartex [14] ANTIGENINTERNET.EXE!_threadstartex [15] KERNEL32.DLL!BaseThreadStart ----------------- Stack Dump ------------------ Bucket ID -> 399235250 Cab ID -> 333379749 OS Version -> Windows 2003 Service Pack 1 (build 3790) [0] CLUSAPI.DLL!GetClusterGroupState [1] ANTIGENINTERNET.EXE!GetExchVirtualServerNames [2] ANTIGENINTERNET.EXE!SiteDN::GetSiteDNfromActiveDirectory_ [3] ANTIGENINTERNET.EXE!SiteDN::SiteDN [4] ANTIGENINTERNET.EXE!GetSiteDN_W [5] ANTIGENINTERNET.EXE!GetInformation [6] ANTIGENINTERNET.EXE!OnInitialize [7] ANTIGENINTERNET.EXE!WorkWndProc [8] USER32.DLL!InternalCallWinProc [9] USER32.DLL!UserCallWinProcCheckWow [10] USER32.DLL!DispatchMessageWorker [11] USER32.DLL!DispatchMessageW [12] ANTIGENINTERNET.EXE!WorkThread [13] ANTIGENINTERNET.EXE!_callthreadstartex [14] ANTIGENINTERNET.EXE!_threadstartex [15] KERNEL32.DLL!BaseThreadStart ----------------- Stack Dump ------------------ Bucket ID -> 399235250 Cab ID -> 333379710 OS Version -> Windows 2003 Service Pack 1 (build 3790) [0] CLUSAPI.DLL!GetClusterGroupState [1] ANTIGENINTERNET.EXE!GetExchVirtualServerNames [2] ANTIGENINTERNET.EXE!SiteDN::GetSiteDNfromActiveDirectory_ [3] ANTIGENINTERNET.EXE!SiteDN::SiteDN [4] ANTIGENINTERNET.EXE!GetSiteDN_W [5] ANTIGENINTERNET.EXE!GetInformation [6] ANTIGENINTERNET.EXE!OnInitialize [7] ANTIGENINTERNET.EXE!WorkWndProc [8] USER32.DLL!InternalCallWinProc [9] USER32.DLL!UserCallWinProcCheckWow [10] USER32.DLL!DispatchMessageWorker [11] USER32.DLL!DispatchMessageW [12] ANTIGENINTERNET.EXE!WorkThread [13] ANTIGENINTERNET.EXE!_callthreadstartex [14] ANTIGENINTERNET.EXE!_threadstartex [15] KERNEL32.DLL!BaseThreadStart
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