The Antigen 9.0 for Exchange client program stops responding, and an event is logged

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Article ID: 947794 - View products that this article applies to.
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SYMPTOMS

When you start the Microsoft Antigen 9.0 for Exchange client program, the program stops responding when it reads registry values.

Additionally, an event that displays Bucket ID 438888787 is logged in the Application log.

RESOLUTION

To resolve this problem, install the hotfix that is described in the following Microsoft Knowledge Base article:
945597 Description of Hotfix Rollup 1 for Antigen 9.0 Service Pack 1

Note Before you can install Hotfix Rollup 1 for Antigen 9.0 Service Pack 1, you must have Antigen 9.0 Service Pack 1 installed.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Stack output

-----------------   Stack Dump   ------------------
Bucket ID 	-> 438888787
Cab ID    	-> 383680956
OS Version	-> Windows 2003 Service Pack 2 (build 3790)
[0]	ANTIGENCLIENT.EXE!CRegistryPane::GetSettings	 
[1]	ANTIGENCLIENT.EXE!CAntigenWnd::ShowRegistry	 
[2]	ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked	 
[3]	ANTIGENCLIENT.EXE!CShuttleWnd::WndProc	 
[4]	USER32.DLL!InternalCallWinProc	 
[5]	USER32.DLL!UserCallWinProcCheckWow	 
[6]	USER32.DLL!DispatchMessageWorker	 
[7]	USER32.DLL!DispatchMessageW	
[8]	ANTIGENCLIENT.EXE!wWinMain	 
[9]	ANTIGENCLIENT.EXE!__tmainCRTStartup	 
[10]	KERNEL32.DLL!BaseProcessStart	 
-----------------   Stack Dump   ------------------
Bucket ID 	-> 438888787
Cab ID    	-> 383681011
OS Version	-> Windows 2003 Service Pack 2 (build 3790)
[0]	ANTIGENCLIENT.EXE!CRegistryPane::GetSettings	 
[1]	ANTIGENCLIENT.EXE!CAntigenWnd::ShowRegistry	 
[2]	ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked	 
[3]	ANTIGENCLIENT.EXE!CShuttleWnd::WndProc	 
[4]	USER32.DLL!InternalCallWinProc	 
[5]	USER32.DLL!UserCallWinProcCheckWow	 
[6]	USER32.DLL!DispatchMessageWorker	 
[7]	USER32.DLL!DispatchMessageW
[8]	ANTIGENCLIENT.EXE!wWinMain	 
[9]	ANTIGENCLIENT.EXE!__tmainCRTStartup	 
[10]	KERNEL32.DLL!BaseProcessStart	 
-----------------   Stack Dump   ------------------
Bucket ID 	-> 438888787
Cab ID    	-> 383681089
OS Version	-> Windows 2003 Service Pack 2 (build 3790)
[0]	ANTIGENCLIENT.EXE!CRegistryPane::GetSettings	 
[1]	ANTIGENCLIENT.EXE!CAntigenWnd::ShowRegistry	 
[2]	ANTIGENCLIENT.EXE!CShuttleWnd::OnClicked	
[3]	ANTIGENCLIENT.EXE!CShuttleWnd::WndProc	
[4]	USER32.DLL!InternalCallWinProc	
[5]	USER32.DLL!UserCallWinProcCheckWow
[6]	USER32.DLL!DispatchMessageWorker	 
[7]	USER32.DLL!DispatchMessageW	 
[8]	ANTIGENCLIENT.EXE!wWinMain	 
[9]	ANTIGENCLIENT.EXE!__tmainCRTStartup	
[10]	KERNEL32.DLL!BaseProcessStart

Properties

Article ID: 947794 - Last Review: January 24, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Antigen for Exchange
Keywords: 
kbtshoot kbexpertiseadvanced KB947794

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