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Error message when you try to open a shared file in Internet Explorer 6 on a Windows XP Service Pack 2-based computer: "The Page Cannot be Displayed"

Article ID: 947853

Hotfix Download Available

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SYMPTOMS

Consider the following scenario:

You create a network share that contains some files on an NTFS file system volume. For example, the share contains .doc files or .txt files.
On the computer on which the network share is created, you grant Access this computer from the Network permissions to users.
For the parent folder and for the subfolders of the network share, you grant users the following permissions:
- Traverse Folder
- Read Attributes
- Read Extended Attributes
- Read Permissions
You do not grant users the List Folder permissions.
For the files in the network share, you grant users the following permissions:
- Traverse Folder
- List Folder
- Read Attributes
- Read Extended Attributes
- Read Permissions
On a Windows XP Service Pack 2 (SP2)-based computer, a user types the full path of a shared file in the address bar in Internet Explorer 6.

In this scenario, the user receives the following error message:

The Page Cannot be Displayed

Note In some applications, such as Microsoft Word and Notepad, the user can open the shared file by typing the full path of the file in the File Name box of the Open menu.

Note This issue also occurs in Windows Explorer. Hotfix 950234 is scheduled to resolve the issue in Windows Explorer.

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CAUSE

Before Internet Explorer 6 opens a shared file, it detects whether the target object is a folder or a file. Assume that a user has Read Permissions permissions and that the user does not have List Folder permissions. In this case, Internet Explorer cannot open the file in the folder even if the user has typed the full path of the file.

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RESOLUTION

To resolve this issue, install the hotfix 947853 together with hotfix 950234 on the computer. For more information about hotfix 950234, click the following article number to view the article in the Microsoft Knowledge Base:

950234

(http://support.microsoft.com/kb/950234/ )

Error message when you try to open a shared file in Windows Explorer on a Windows XP-based computer: "<SharePath> is not accessible. Access is denied"

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP SP2 installed on the client computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

To enable this hotfix, follow these steps:

Click Start, click Run, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
On the Edit menu, point to New, and then click Key.
Type FEATURE_FILEPROTOCOL_NOFINDFIRST_KB947853, and then press ENTER.
On the Edit menu, point to New, and then click DWORD Value.
Type iexplore.exe, and then press ENTER.
On the Edit menu, click Modify.
In the Value data box, type 1, and then click OK.
Exit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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