You receive a gray screen when you try to share an application or to share the desktop in the Windows-based Live Meeting 2007 client

You run the Windows-based Microsoft Office Live Meeting 2007 client on a computer that has the Novell ZENworks Suite installed. When you try to share an application or to share your desktop in the Windows-based Live Meeting 2007 client, you receive a gray screen in the sharing session.

Note If you remove the ZENworks Suite from the computer, the sharing session functions as expected.

This problem may occur when one of the following versions of the ZENworks Suite is installed:

• 4.0.1
• 6.5.1
• 6.5.2
• 6.5.3

To resolve this problem, install the Windows-based Live Meeting 2007 client update package that is dated January 22, 2008.

For more information about this update package, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about the ZENworks Suite, visit the following Novell Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.