Article ID: 948035 - Last Review: January 20, 2012 - Revision: 3.2

FIX: The "New Record" button and the "Add Existing Record" button are missing in Microsoft Dynamics CRM 4.0

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SYMPTOMS

Consider the following scenario:
  • You remove the Write privilege from a security role for an entity, such as the Contact entity, in Microsoft Dynamics CRM 4.0.
  • You assign the role to a user.
  • The security role for the entity that does not have the Write privilege has the Append to privilege.
In this scenario, the New Record button and the Add Existing Record button are missing. You will still be able to add activities by using the Actions menu.
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
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Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB948035
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