Outlook stops responding when you track an Outlook contact in the Microsoft Dynamics CRM 4.0 client for Outlook

When you track a Microsoft Office Outlook contact in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, Outlook stops responding. This problem occurs if the following conditions are true:

• The contact contains a birth date or an anniversary date.
• You convert the birth date or the anniversary date to Coordinated Universal Time (UTC), and the date is earlier than January 1, 1970.

If you enable platform tracing, an error message that resembles the following error message is logged in the trace file: Notes

• By default, the trace file is in the following directory of the Microsoft Dynamics CRM client user's profile:
  \Application Data\Microsoft\MSCRM\Traces
• The file name resembles the following file name:
  OUTLOOK-Date.log
  The Date placeholder represents the actual date on which the file is created. For example, the file name may be OUTLOOK-20080120.log.

Additionally, error messages that resemble the following error messages are logged in the Application event log.

Source: MSCRMAddin
Category: None
EventID: 5922
Level: Error
Description: "An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0x80070057. Context = General.
Function=COutlookSyncManager::BackgroundSync. Line=757
For more information,see Help and support Center at http://go.microsoft.com/fwlink/events.asp.

Source: Application
Error EventID: 1000
Category: (100)
Level: Error
Description: " Faulting application OUTLOOK.EXE, version 12.0.6212.1000, time stamp 0x46e03e45, faulting module kernel32.dll, version 6.0.6000.16386, time stamp 0x4549bd80, exception code 0xe06d7363, fault offset 0x0001b09e, process id 0xd6c, application start time 0x01c8584aca21f8ae.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

To suppress appointment reminders for appointments that are older than a specified time, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:
   HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient
3. If the following registry entry does not exist, create the registry entry as a REG_DWORD key:
   AppointmentSuppressReminders
4. Double-click AppointmentSuppressReminders.
5. In the Edit DWORD Value dialog box, click Decimal, and then type a value in seconds in the Value data field. For example, if you want to suppress appointment reminders for appointments that are older than seven days, type 604800 in the Value data field.
   
   Note The following formula is used to calculate this value:
   7 × 24 × 60 × 60 = 604,800

To suppress task reminders for tasks that are older than a specified time, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:
   HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient
3. If the following registry entry does not exist, create the registry entry as a REG_DWORD key:
   TaskSuppressReminders
4. Double-click TaskSuppressReminders.
5. In the Edit DWORD Value dialog box, click Decimal, and then type a value in seconds in the Value data field. For example, if you want to suppress task reminders for tasks that are older than seven days, type 604800 in the Value data field.

For more information about how to enable tracing in Microsoft Dynamics CRM, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: