When you track a Microsoft Office Outlook contact in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, Outlook stops responding. This problem occurs if the following conditions are true:

•	The contact contains a birth date or an anniversary date.
•	You convert the birth date or the anniversary date to Coordinated Universal Time (UTC), and the date is earlier than January 1, 1970.

If you enable platform tracing, an error message that resembles the following error message is logged in the trace file: Notes

•	By default, the trace file is in the following directory of the Microsoft Dynamics CRM client user's profile: \Application Data\Microsoft\MSCRM\Traces
•	The file name resembles the following file name: OUTLOOK-Date.log The Date placeholder represents the actual date on which the file is created. For example, the file name may be OUTLOOK-20080120.log.

Additionally, error messages that resemble the following error messages are logged in the Application event log.

Source: MSCRMAddin
Category: None
EventID: 5922
Level: Error
Description: "An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0x80070057. Context = General.
Function=COutlookSyncManager::BackgroundSync. Line=757
For more information,see Help and support Center at http://go.microsoft.com/fwlink/events.asp.

Source: Application
Error EventID: 1000
Category: (100)
Level: Error
Description: " Faulting application OUTLOOK.EXE, version 12.0.6212.1000, time stamp 0x46e03e45, faulting module kernel32.dll, version 6.0.6000.16386, time stamp 0x4549bd80, exception code 0xe06d7363, fault offset 0x0001b09e, process id 0xd6c, application start time 0x01c8584aca21f8ae.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

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File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Outlook

File name	File version	File size	Date	Time	Platform
Client_i386.msp	Not applicable	3,805,184	05-Mar-2008	10:54	Not applicable
Config.xml	Not applicable	284	05-Mar-2008	10:45	Not applicable
Crmupdatewrapper.exe	4.0.7333.1006	435,216	04-Mar-2008	09:21	x86
Crmupdatewrapper.exe.config	Not applicable	148	02-Dec-2007	01:26	Not applicable
Microsoft.crm.dll	4.0.7333.1006	918,544	04-Mar-2008	09:21	x86
Microsoft.crm.setup.common.dll	4.0.7333.1006	533,520	04-Mar-2008	09:21	x86
Microsoft.crm.setup.database.common.dll	4.0.7333.1006	70,672	04-Mar-2008	09:21	x86
Microsoft.crm.setup.databaseinstaller.dll	4.0.7333.1006	74,768	04-Mar-2008	09:21	x86
Microsoft.crm.tools.logging.dll	4.0.7333.1006	23,056	04-Mar-2008	09:21	x86
Microsoft.windowsinstaller.dll	4.0.7333.1006	119,824	04-Mar-2008	09:21	x86
Crmaddin.dll	4.0.7333.1006	1,031,696	04-Mar-2008	09:22	x86
Eula.rtf	Not applicable	101,385	02-Dec-2007	01:28	Not applicable

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Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM client for Outlook components.

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Prerequisites

No prerequisites are required to apply this hotfix.

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Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

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Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB948045$\Spuninst folder.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

To suppress appointment reminders for appointments that are older than a specified time, follow these steps:

1.	Click Start, click Run, type regedit, and then click OK.
2.	Locate and then click the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient
3.	If the following registry entry does not exist, create the registry entry as a REG_DWORD key: AppointmentSuppressReminders
4.	Double-click AppointmentSuppressReminders.
5.	In the Edit DWORD Value dialog box, click Decimal, and then type a value in seconds in the Value data field. For example, if you want to suppress appointment reminders for appointments that are older than seven days, type 604800 in the Value data field. Note The following formula is used to calculate this value: 7 × 24 × 60 × 60 = 604,800

To suppress task reminders for tasks that are older than a specified time, follow these steps:

1.	Click Start, click Run, type regedit, and then click OK.
2.	Locate and then click the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient
3.	If the following registry entry does not exist, create the registry entry as a REG_DWORD key: TaskSuppressReminders
4.	Double-click TaskSuppressReminders.
5.	In the Edit DWORD Value dialog box, click Decimal, and then type a value in seconds in the Value data field. For example, if you want to suppress task reminders for tasks that are older than seven days, type 604800 in the Value data field.

For more information about how to enable tracing in Microsoft Dynamics CRM, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

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