Misleading message when you remove a smart card in a RDP session on a Windows Vista-based computer: "The card supplied was not recognized"

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Article ID: 948088 - View products that this article applies to.
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SYMPTOMS

On a Windows Vista-based computer, you use a smart card to log on to a Windows Server 2003 Terminal Server through a Remote Desktop Protocol (RDP) session. Then, you remove the smart card. In this scenario, you may receive the following message in the remote RDP session:
The card supplied was not recognized. Please check that the card is inserted correctly, and fits tightly.
When the issue occurs, the RDP session is locked as expected.

This problem occurs if the Interactive logon: Smart card removal behavior Group Policy setting is set to Lock Workstation, and this setting is applied to the Terminal Server.

Notes
  • This problem only occurs on a Windows Server 2003 Terminal Server.
  • This problem does not harm the computer. You can safely ignore this message.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,95326-Feb-200818:29Not Applicable
Package_2_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,79126-Feb-200818:29Not Applicable
Package_3_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,79126-Feb-200818:29Not Applicable
Package_4_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,79126-Feb-200818:29Not Applicable
Package_for_kb948088_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42526-Feb-200818:29Not Applicable
Package_for_kb948088_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36726-Feb-200818:29Not Applicable
Package_for_kb948088_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71226-Feb-200818:29Not Applicable
Package_for_kb948088_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42126-Feb-200818:29Not Applicable
Package_for_kb948088_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42326-Feb-200818:29Not Applicable
Package_for_kb948088_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42526-Feb-200818:29Not Applicable
Package_for_kb948088_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43126-Feb-200818:29Not Applicable
Update.mumNot Applicable2,58026-Feb-200818:29Not Applicable
X86_1ffc23d38f4ea5101f7c6bb5a9a2999a_31bf3856ad364e35_6.0.6000.20779_none_301a4e58eb6d61b1.manifestNot Applicable70626-Feb-200818:29Not Applicable
X86_5c8331d552d4d061e68a3eff4e9b4e54_31bf3856ad364e35_6.0.6001.22122_none_71e1cff12b34b2eb.manifestNot Applicable70626-Feb-200818:29Not Applicable
X86_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6000.20779_none_165df0ef861a9ee1.manifestNot Applicable56,25726-Feb-200805:54Not Applicable
X86_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_18733d2b831ef2bc.manifestNot Applicable56,25726-Feb-200806:12Not Applicable
Certprop.dll6.0.6000.2077939,93626-Feb-200805:25x86
Scarddlg.dll6.0.6000.2077966,56026-Feb-200805:28x86
Scardsvr.dll6.0.6000.2077995,23226-Feb-200805:28x86
Certprop.dll6.0.6001.2212240,44826-Feb-200805:25x86
Scarddlg.dll6.0.6001.2212266,56026-Feb-200805:30x86
Scardsvr.dll6.0.6001.2212295,23226-Feb-200805:30x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_1806992a0151bde3b7910a115d5742e1_31bf3856ad364e35_6.0.6001.22122_none_7e8a91a877a14f05.manifestNot Applicable1,06226-Feb-200818:29Not Applicable
Amd64_f6c2b17fa04c090d3c1a94cf9d63ef9f_31bf3856ad364e35_6.0.6000.20779_none_5e0c6348cdb575c2.manifestNot Applicable1,06226-Feb-200818:29Not Applicable
Amd64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6000.20779_none_727c8c733e781017.manifestNot Applicable56,29326-Feb-200805:11Not Applicable
Amd64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_7491d8af3b7c63f2.manifestNot Applicable56,29326-Feb-200806:43Not Applicable
Package_1_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,19126-Feb-200818:29Not Applicable
Package_2_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,02726-Feb-200818:29Not Applicable
Package_3_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,02726-Feb-200818:29Not Applicable
Package_4_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,02726-Feb-200818:29Not Applicable
Package_for_kb948088_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43326-Feb-200818:29Not Applicable
Package_for_kb948088_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37526-Feb-200818:29Not Applicable
Package_for_kb948088_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72226-Feb-200818:29Not Applicable
Package_for_kb948088_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42926-Feb-200818:29Not Applicable
Package_for_kb948088_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43126-Feb-200818:29Not Applicable
Package_for_kb948088_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43326-Feb-200818:29Not Applicable
Package_for_kb948088_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43926-Feb-200818:29Not Applicable
Update.mumNot Applicable2,59826-Feb-200818:29Not Applicable
Wow64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6000.20779_none_7cd136c572d8d212.manifestNot Applicable49,95026-Feb-200805:46Not Applicable
Wow64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_7ee683016fdd25ed.manifestNot Applicable49,95026-Feb-200806:04Not Applicable
Certprop.dll6.0.6000.2077949,15226-Feb-200804:51x64
Scarddlg.dll6.0.6000.2077982,94426-Feb-200804:54x64
Scardsvr.dll6.0.6000.20779147,45626-Feb-200804:54x64
Certprop.dll6.0.6001.2212249,15226-Feb-200805:54x64
Scarddlg.dll6.0.6001.2212282,94426-Feb-200806:00x64
Scardsvr.dll6.0.6001.22122147,96826-Feb-200806:00x64
Scarddlg.dll6.0.6000.2077966,56026-Feb-200805:28x86
Scardsvr.dll6.0.6000.2077995,23226-Feb-200805:28x86
Scarddlg.dll6.0.6001.2212266,56026-Feb-200805:30x86
Scardsvr.dll6.0.6001.2212295,23226-Feb-200805:30x86
Windows Vista, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_08bf56bd301c2079ac751588fff706a5_31bf3856ad364e35_6.0.6001.22122_none_3d0dbccc771441a6.manifestNot Applicable1,06026-Feb-200818:29Not Applicable
Ia64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_1874e121831cfbb8.manifestNot Applicable56,27526-Feb-200806:21Not Applicable
Package_1_for_kb948088~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,02226-Feb-200818:29Not Applicable
Package_2_for_kb948088~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,02226-Feb-200818:29Not Applicable
Package_for_kb948088_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42526-Feb-200818:29Not Applicable
Package_for_kb948088_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42626-Feb-200818:29Not Applicable
Package_for_kb948088_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42926-Feb-200818:29Not Applicable
Package_for_kb948088_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43426-Feb-200818:29Not Applicable
Update.mumNot Applicable1,92226-Feb-200818:29Not Applicable
Wow64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_7ee683016fdd25ed.manifestNot Applicable49,95026-Feb-200806:04Not Applicable
Certprop.dll6.0.6001.22122120,83226-Feb-200805:44IA-64
Scarddlg.dll6.0.6001.22122152,57626-Feb-200805:53IA-64
Scardsvr.dll6.0.6001.22122288,76826-Feb-200805:53IA-64
Scarddlg.dll6.0.6001.2212266,56026-Feb-200805:30x86
Scardsvr.dll6.0.6001.2212295,23226-Feb-200805:30x86

WORKAROUND

To work around this issue, set the Interactive logon: Smart card removal behavior Group Policy setting to Disconnect if a remote Terminal Services session on the Terminal Server. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. Copy and then paste (or type) the following command in the Open box, and then press ENTER:
    gpedit.msc
  3. Expand Computer Configuration, expand Windows Settings, expand Security Settings, expand Local Policies, and then click Security Options.
  4. In the details pane, double-click Interactive logon: Smart card removal behavior.
  5. Click Disconnect if a remote Terminal Services session in the drop-down list, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 948088 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe kbHotfixServer KB948088

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