Article ID: 948121 - Last Review: January 20, 2012 - Revision: 3.2

Outlook may stop responding when you exit Outlook, go offline in the Microsoft Dynamics CRM 4.0 client for Outlook, or go online in the Microsoft Dynamics CRM 4.0 client for Outlook

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SYMPTOMS

If you set Microsoft Dynamics CRM 4.0 to automatically promote every e-mail message into Microsoft Dynamics CRM 4.0, Microsoft Office Outlook may stop responding when you perform one of the following tasks:
  • You exit Outlook.
  • You go offline in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook.
  • You go online in the Microsoft Dynamics CRM 4.0 client for Outlook.
Additionally, you may receive the following error message if you restart Outlook:
The Data file Mailbox "User Name" was not closed properly.
Therefore, you may experience slow performance because Outlook performs a self check. When a problem is detected, Outlook fixes the problem, or Outlook isolates the problem. Then, Outlook runs successfully. However, some add-ins and some extensions are disabled.
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
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Keywords: 
kbautohotfix kbmbsemail kbmbsmigrate kbqfe kbhotfixserver KB948121
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