Error message in Communicator 2007 if the Outlook profile file name contains non-English characters: "There was a problem connecting to Microsoft Office Outlook"

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Article ID: 948159 - View products that this article applies to.
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SYMPTOMS

If the Outlook profile file name contains non-English characters, you may receive the following error message in Microsoft Office Communicator 2007:
There was a problem connecting to Microsoft Office Outlook. Your Outlook profile is not configured correctly. Contact your system administrator with this information.

CAUSE

Communicator uses MAPI to retrieve the Outlook profile file name. MAPI returns this double-byte character set (DBCS) profile file name as an ANSI string. Communicator treats the ANSI string as UTF8 format and converts the string to Unicode. However, Communicator does not check locale settings and does not call the MultiByteToWideChar function to convert the DBCS file name to a correct Unicode format.

RESOLUTION

To resolve this problem, install the Communicator 2007 update package that is dated April 2, 2008.

For more information about this Communicator 2007 hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:
946164 Description of the update for Communicator 2007: April 2, 2008

Properties

Article ID: 948159 - Last Review: April 17, 2008 - Revision: 2.2
APPLIES TO
  • Microsoft Office Communicator 2007
Keywords: 
kboffice2007presp2fix kbqfe kberrmsg kbexpertisebeginner KB948159

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