Error message when you try to install, upgrade or configure a Microsoft Dynamics CRM client for Outlook computer

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Article ID: 948312 - View products that this article applies to.
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SYMPTOMS

When you try to install or upgrade a Microsoft Dynamics CRM client for Microsoft Office Outlook computer, you receive the following error message:
Action Microsoft.Crm.Config.Client.InstallAbpAction failed.
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
Additionally, you receive one of the following error messages.
Error message 1
When you install a Microsoft Dynamics CRM 4.0 client for Outlook computer, you receive the following error message in the configuration log:
12:58:46| Error| Configuration exception.System.Exception: Action Microsoft.Crm.Config.Client.InstallAbpAction failed. --->
System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at Microsoft.Crm.Config.Client.InstallAbpAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
at Microsoft.Crm.Setup.Common.Installer.Install(IDictionary stateSaver)
at Microsoft.Crm.Setup.Common.ComposedInstaller.InternalInstall(IDictionary stateSaver)
at Microsoft.Crm.Setup.Common.ComposedInstaller.Install(IDictionary stateSaver)
at Microsoft.Crm.Config.Client.ClientConfig.Install(IDictionary data)
at Microsoft.Crm.Config.Client.ClientConfig.Run() 12:58:46|Verbose| Configuration Failed 12:58:46| Info| We were unable to successfully configure Microsoft Dynamics CRM for Outlook:

Action Microsoft.Crm.Config.Client.InstallAbpAction failed.
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
Error message 2
When you upgrade a Microsoft Dynamics CRM 3.0 client for Outlook computer, you receive the following error message in the installation log:
UpgradeDatabase.Action
UpgradeDatabase.Started
Searching for Database Files
Moving Database Files
Finished Database Actions
Assigning Permissions for S-1-5-21-682003330-616249376-1801674531-1112
C:\Program Files\Microsoft CRM\sql\v3_msde_mscrm.mdf
at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext)
at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory)
at System.Security.AccessControl.FileSecurity..ctor(String fileName, AccessControlSections includeSections)
at System.IO.FileInfo.GetAccessControl() at Microsoft.Crm.Setup.Client.DatabaseInstaller.Upgrade(Session session)
at Microsoft.Crm.Setup.Client.ClientSetup.UpgradeDatabase(Session session)
Action ended 10:33:09: InstallFinalize. Return value 3.
When you try to configure the Outlook Offline Client version of Microsoft Dynamics CRM 4.0, you consistently receive the following error in a modal Retry/Cancel window:
Action Microsoft.Crm.Config.Client.InstallPstAction failed. LaunchOutlookInstallerProcess failed.

CAUSE

This problem may occur if the Microsoft Dynamics CRM data file was not completely removed, and if the Microsoft Dynamics CRM address book provider (ABP) contacts were not completely removed.

RESOLUTION

Resolution 1

To resolve this problem, use one of the following methods, and then try to install or upgrade a Microsoft Dynamics CRM client for Outlook computer.

Method 1: If you have Microsoft Office Outlook 2007 installed

  1. Start Outlook 2007.
  2. On the Tools menu, click Account Settings.
  3. Click the Data Files tab.
  4. Click Microsoft CRM, and then click Remove.
  5. Click the Address Books tab.
  6. Click Microsoft CRM Address Book, and then click Remove.
  7. Exit Outlook 2007.

Method 2: If you have Microsoft Office Outlook 2003 installed

  1. Exit Outlook 2003.
  2. Click Start, click Control Panel, click User Accounts, and then click Mail.
  3. In the Mail Setup dialog box, click Data Files.
  4. Click Microsoft CRM, click Remove, and then click Close.
  5. In the Mail Setup dialog box, click E-mail Accounts.
  6. Click View or change existing directories or address books, and then click Next.
  7. Click Microsoft CRM Address Book, and then click Remove.
  8. Click Close to close the Mail Setup dialog box.

Resolution 2

Follow these steps:
  1. Start Outlook.
  2. On the Tools menu, click Options.
  3. On the Mail Setup tab, click Email Accounts.
  4. On the Data Files tab, select Microsoft CRM- Not Available, and then click Remove.

Properties

Article ID: 948312 - Last Review: September 12, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kberrmsg kbmbsupgrade kbexpertisebeginner kbtshoot kbmbsmigrate kbprb KB948312

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