The "Set sensitivity" list is not locked in Outlook 2003 after you configure the sensitivity setting by using a policy or by modifying the corresponding registry entry

You configure the sensitivity setting in Microsoft Office Outlook 2003 by using a policy or by modifying the corresponding registry entry. After you do this, the setting appears to be set correctly in the Set sensitivity list. Additionally, the list is locked as expected. However, when you open a new mail item, the list becomes unlocked. Additionally, you can modify the Set sensitivity list again.

To resolve this problem, follow these steps.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

1. Apply hotfix 948624. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
   948624  (http://support.microsoft.com/kb/948624/ ) Description of the Outlook 2003 hotfix package: February 2, 2008
2. Click Start, click Run, type regedit, and then click OK.
3. Click the following subkey:
   HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Outlook\Preferences
4. On the Edit menu, point to New, and then click DWORD Value.
5. Type DisableSensitivity, and then press ENTER.
6. On the Edit menu, click Modify.
7. Type 1, and then click OK.
8. On the Edit menu, point to New, and then click DWORD Value.
9. Type DisableImportance, and then press ENTER.
10. On the Edit menu, click Modify.
11. Type 1, and then click OK.
12. Exit Registry Editor.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

To view the Set sensitivity list in Outlook 2003, follow these steps:

1. On the Tools menu, click Options.
2. On the Preferences tab, click E-mail Options, and then click Advanced E-mail Options.
3. View the Set sensitivity list in the When sending a message section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: