Network shares become unresponsive on a Windows Server 2003-based computer after some time, and you receive an error message

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SYMPTOMS

You try to access network shares on a Windows Server 2003-based computer. Then, you notice that the network shares become unresponsive after some time, and you receive one of the following error messages.

Error message 1

The network path was not found.

Error message 2

The specified network name is no longer available.

Note You may not experience this issue for some time after you restart the computer.

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CAUSE

This issue occurs if you have installed the Symantec Endpoint Protection 11.0, 11.1, or 11.2 software on the Windows Server 2003-based computer. The file name of the driver that causes this issue is SRTSP.sys.

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RESOLUTION

To resolve this issue, contact Symantec to upgrade the Symantec Endpoint Protection software. For more information, visit the following Symantec Web site:

http://www.symantec.com/business/support/index.jsp (http://www.symantec.com/business/support/index.jsp)

Note This issue is resolved by the Symantec Endpoint Protection 11.0.3 Maintenance Release 3 (MR3) that Symantec released in September 2008.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

For more information about this issue, refer to the "Windows Servers stop accepting network connections with Symantec Endpoint Protection 11.0 installed" document that is available at the following Semantic Web site:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007102613484948 (http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007102613484948)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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