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Network shares become unresponsive after some time on a Windows Server 2003 or 2008 or 2008 R2-based-based computer running Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2, and you receive an error message

Article ID: 948732 - View products that this article applies to.

SYMPTOMS

You try to access network shares on a Windows Server 2003, or 2008, or 2008 R2-based computer. Then, you notice that the network shares become unresponsive after some time, and you receive one of the following error messages.

Error message 1

The network path was not found.

Error message 2

The specified network name is no longer available.

Note You may not experience this issue for some time after you restart the computer.

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CAUSE

This issue occurs if you have installed the Symantec Endpoint Protection 11.0, 11.1, or 11.2 software on the Windows Server 2003, or 2008, or 2008 R2-based computer. The file name of the driver that causes this issue is SRTSP.sys or SRTSP64.sys.

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RESOLUTION

To resolve this issue, follow the instructions that are provided by Symantec to upgrade the software to the latest version of Symantec Endpoint Protection or Symantec Antivirus. For more information, visit the following Symantec Knowledge Base article:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007102613484948

(http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007102613484948)

For more information about how to obtain support for these products, visit:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216494948

(http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216494948)

MORE INFORMATION

For more information see the following Microsoft Knowledge base articles: 961654 A file sharing connection to a Windows Server 2008-based server drops unexpectedly if the server has Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2 installed

http://support.microsoft.com/kb/961654

(http://support.microsoft.com/kb/961654)

961293 Unable to access Shares "The specified network name is no longer available" when Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2 are installed on a Windows 2003, 2008 or 2008 R2 Server

http://support.microsoft.com/kb/961293

(http://support.microsoft.com/kb/961293)

953615 Clients cannot get IP address from a Windows Server 2003, 2008 or 2008 R2 based DHCP server with Symantec Endpoint Protection prior to 11.0.4202 (MR4-MP2) or Symantec Antivirus 10.2installed

http://support.microsoft.com/kb/953615

(http://support.microsoft.com/kb/953615)

923360 You may experience various problems when you work with files over the network on a Windows Server 2003-based or Windows 2000 Server-based computer

http://support.microsoft.com/default.aspx?scid=kb;EN-US;923360

(http://support.microsoft.com/default.aspx?scid=kb;EN-US;923360)

822219 Your system stops responding, you experience slow file server performance, or delays occur when you work with files that are located on a file server

http://support.microsoft.com/default.aspx?scid=kb;EN-US;822219

(http://support.microsoft.com/default.aspx?scid=kb;EN-US;822219)

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