When you use an XPS printer to print an XPS document on a Windows Vista-based computer, the XPS document is not correctly printed

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Article ID: 948924 - View products that this article applies to.
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SYMPTOMS

On a Windows Vista-based computer, an XML Paper Specification (XPS) printer driver is installed for an XPS printer. However, when you use the XPS printer to print an XPS document, the XPS document is not correctly printed.

This problem is more likely to occur when the XPS printer driver does not include any filters.

CAUSE

This problem occurs because of a synchronization issue in the Print Spooler. When the Print Spooler creates an output XPS file, the XPS file is unexpectedly truncated.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit editions
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File nameFile versionFile sizeDateTimePlatformService branch
Package_1_for_kb948924~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,96514-Mar-200819:12Not ApplicableNot Applicable
Package_2_for_kb948924~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,80314-Mar-200819:12Not ApplicableNot Applicable
Package_3_for_kb948924~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,79014-Mar-200819:12Not ApplicableNot Applicable
Package_4_for_kb948924~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,80314-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42514-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36714-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71214-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,40814-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42314-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42514-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43114-Mar-200819:12Not ApplicableNot Applicable
X86_18b06d7691d67e2915b678e79553fdcc_31bf3856ad364e35_6.0.6001.22136_none_456f6c8c08052b14.manifestNot Applicable71814-Mar-200819:12Not ApplicableNot Applicable
X86_6fd26583b34ab6e223e98b13ef62354b_31bf3856ad364e35_6.0.6000.20792_none_45635ed6d5d0a5ac.manifestNot Applicable71814-Mar-200819:12Not ApplicableNot Applicable
X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6000.20792_none_2e5f6d68aeec55db.manifestNot Applicable12,64814-Mar-200803:45Not ApplicableNot Applicable
X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6001.22136_none_308a8cbeabdea482.manifestNot Applicable14,44214-Mar-200803:47Not ApplicableNot Applicable
Localspl.dll6.0.6000.20792694,78414-Mar-200803:21x86X86_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Localspl.dll6.0.6001.22136634,36814-Mar-200803:23x86X86_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Windows Vista, 64-bit editions
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File nameFile versionFile sizeDateTimePlatformService branch
Amd64_2cee8a3e47f80c1b22787cd6738c8939_31bf3856ad364e35_6.0.6000.20792_none_dda82390bb27804f.manifestNot Applicable1,08414-Mar-200819:12Not ApplicableNot Applicable
Amd64_ea978f6842554ff8587def72ae53706d_31bf3856ad364e35_6.0.6001.22136_none_fce421d99fc2d6f5.manifestNot Applicable1,08414-Mar-200819:12Not ApplicableNot Applicable
Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6000.20792_none_8a7e08ec6749c711.manifestNot Applicable12,71614-Mar-200804:04Not ApplicableNot Applicable
Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6001.22136_none_8ca92842643c15b8.manifestNot Applicable14,51214-Mar-200804:19Not ApplicableNot Applicable
Package_1_for_kb948924~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,21314-Mar-200819:12Not ApplicableNot Applicable
Package_2_for_kb948924~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,04914-Mar-200819:12Not ApplicableNot Applicable
Package_3_for_kb948924~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,03614-Mar-200819:12Not ApplicableNot Applicable
Package_4_for_kb948924~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,04914-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43314-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37514-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72214-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,41614-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43114-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43314-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43914-Mar-200819:12Not ApplicableNot Applicable
X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6000.20792_none_2e5f6d68aeec55db.manifestNot Applicable12,64814-Mar-200803:45Not ApplicableNot Applicable
X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6001.22136_none_308a8cbeabdea482.manifestNot Applicable14,44214-Mar-200803:47Not ApplicableNot Applicable
Localspl.dll6.0.6000.20792834,56014-Mar-200803:35x64AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Localspl.dll6.0.6001.22136788,48014-Mar-200803:52x64AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Localspl.dll6.0.6000.20792694,78414-Mar-200803:21x86X86_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Localspl.dll6.0.6001.22136634,36814-Mar-200803:23x86X86_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Windows Vista, Itanium-based editions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Ia64_b68bbc87b2a5cc98e7b9e0d903fee73c_31bf3856ad364e35_6.0.6001.22136_none_37e0ee83a0f8c01a.manifestNot Applicable1,08214-Mar-200819:12Not ApplicableNot Applicable
Ia64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6001.22136_none_308c30b4abdcad7e.manifestNot Applicable14,45814-Mar-200804:05Not ApplicableNot Applicable
Package_1_for_kb948924~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,04414-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42914-Mar-200819:12Not ApplicableNot Applicable
Package_for_kb948924_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43414-Mar-200819:12Not ApplicableNot Applicable
X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6001.22136_none_308a8cbeabdea482.manifestNot Applicable14,44214-Mar-200803:47Not ApplicableNot Applicable
Localspl.dll6.0.6001.221361,617,40814-Mar-200803:38IA-64IA64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP
Localspl.dll6.0.6001.22136634,36814-Mar-200803:23x86X86_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 948924 - Last Review: April 18, 2008 - Revision: 1.3
APPLIES TO
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB948924

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