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Outlook 2007 takes longer than expected to show free/busy information for meeting participants

Article ID: 948981 - View products that this article applies to.

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows XP and Windows Vista

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SYMPTOMS

You open a meeting in Outlook 2007, and then you click Scheduling Assistant in the Show group on the Recurring Meeting tab. After you do this, Outlook 2007 may then take several minutes to show free/busy information for the meeting participants. Additionally, Outlook 2007 may appear to stop responding when it is retrieving the free/busy information.

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RESOLUTION

How to obtain the hotfix

This issue is fixed in the Outlook 2007 Hotfix Package that was released on February 7, 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

948716

(http://support.microsoft.com/kb/948716/ )

Description of the Outlook 2007 hotfix package: February 7, 2008

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To activate this hotfix, follow these steps:

Exit Outlook 2007.
Start Registry Editor.
- In Windows Vista, click Start
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  , type regedit in the Start Search box, and then press ENTER.
  
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  If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
- In Windows XP, click Start, click Run, type regedit, and then click OK.
Locate and then right-click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\AutoDiscover
On the Edit menu, point to New, and then click DWORD Value.
Type ExcludeHttpRedirect, and then press ENTER.
Right-click ExcludeHttpRedirect, and then click Modify.
In the Value data box, type 1, and then click OK.
On the File menu, click Exit to exit Registry Editor.

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MORE INFORMATION

This can be caused by a query for free/busy information. The detail thread queries Autodiscover on the CAS server. We use five methods to try to find an AutoDiscover URL, in this order:

SCP Object Lookup (on the domain)
Attempt HTTPS against Domain.
Attempt HTTPS against Autodiscover.Domain.
Look for a redirect from HTTP against the Domain.
SRV Record (from DNS).

We always try all these methods. There are some configurations for which one or more of these should not be tried because the organization does not use it, and all it does is delay AutoDiscover.

Add a set of registry values, one for each way of trying to obtain the AutoDiscover URL. To disable the method, set the data to 1. The registry subkey where these values are located is as follows:

HKCU\Software\[Policies\]Microsoft\Office\12.0\Outlook\AutoDiscover

These are all DWORD values, all defaults are zero:

ExcludeScpLookup
ExcludeHttpsRootDomain
ExcludeHttpsAutoDiscoverDomain
ExcludeHttpRedirect ExcludeSrvRecord

If you enable logging, you can use Olkdisc.log file to obtain more detail about these steps in order to troubleshoot. Specifically, it will show you the domains that are tested and any errors encountered.

Note To enable logging, click Tools, click Options, click Other, click Advanced options, and then click Enable logging.

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