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Outlook 2007 takes longer than expected to show free/busy information for meeting participants
Article ID: 948981 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows XP and Windows Vista
You open a meeting in Outlook 2007, and then you click Scheduling Assistant in the Show group on the Recurring Meeting tab. After you do this, Outlook 2007 may then take several minutes to show free/busy information for the meeting participants. Additionally, Outlook 2007 may appear to stop responding when it is retrieving the free/busy information.
How to obtain the hotfixThis issue is fixed in the Outlook 2007 Hotfix Package that was released on February 7, 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/948716/ )Description of the Outlook 2007 hotfix package: February 7, 2008
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To activate this hotfix, follow these steps:
This can be caused by a query for free/busy information. The detail thread queries Autodiscover on the CAS server. We use five methods to try to find an AutoDiscover URL, in this order:
Add a set of registry values, one for each way of trying to obtain the AutoDiscover URL. To disable the method, set the data to 1. The registry subkey where these values are located is as follows:
These are all DWORD values, all defaults are zero:
ExcludeScpLookupIf you enable logging, you can use Olkdisc.log file to obtain more detail about these steps in order to troubleshoot. Specifically, it will show you the domains that are tested and any errors encountered.
Note To enable logging, click Tools, click Options, click Other, click Advanced options, and then click Enable logging.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.