Virtual Disk Service (VDS) on a Windows Server 2003-based computer experiences an access violation, and then VDS crashes when the service tries to close

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Article ID: 949001 - View products that this article applies to.
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SYMPTOMS

On a Windows Server 2003-based computer, Virtual Disk Service (VDS) experiences an access violation. Then, VDS crashes when the service tries to close. This issue typically occurs when VDS is running under a heavy load.

Additionally, the following events are logged in the Application log and in the System log:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: Computer Name
Description: Faulting application vds.exe, version 5.2.3790.4139, faulting module ntdll.dll, version 5.2.3790.3959, fault address fault address
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: Date: Date
Time: Time
User: N/A
Computer: Computer Name
Description: The Virtual Disk Service terminated unexpectedly. It has done this number time(s).
Event Type: Error
Event Source: Virtual Disk Service
Event Category: None
Event ID: 1
Date: Date
Time: Time
User: N/A
Computer: Computer Name
Description: Unexpected failure. Error code: exception code
Event Type: Error
Event Source: VDS Basic Provider 1.0
Event Category: None
Event ID: 1
Date: Date
Time: Time
User: N/A Computer: Computer Name
Description: Unexpected failure. Error code: exception code

CAUSE

This problem occurs because of a timing issue between two threads in VDS.

VDS maintains a list of software providers. When VDS closes, it releases the reference to software provider objects first. If a disk layout notification message arrives when some objects are freed but when the list is not freed, VDS may access an invalid software provider object. An access violation occurs when VDS accesses this list.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Vds.exe5.2.3790.3094359,42421-Feb-200809:31x86SP1
Vdsbas.dll5.2.3790.3094147,96826-Feb-200815:04x86SP1
Vdsdyndr.dll5.2.3790.3094326,14426-Feb-200812:56x86SP1
Vdshba_i.mofNot Applicable13,96709-Dec-200717:34Not ApplicableSP1
Vdshba_u.mofNot Applicable34509-Dec-200717:34Not ApplicableSP1
Vdsldr.exe5.2.3790.309419,45621-Feb-200809:31x86SP1
Vdsutil.dll5.2.3790.309462,97626-Feb-200815:04x86SP1
Vds_ps.dll5.2.3790.309430,72026-Feb-200815:04x86SP1
Windows Server 2003 with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Vds.exe5.2.3790.4242359,42422-Feb-200811:53x86SP2
Vdsbas.dll5.2.3790.4242147,96826-Feb-200815:14x86SP2
Vdsdyndr.dll5.2.3790.4242326,65626-Feb-200815:14x86SP2
Vdsldr.exe5.2.3790.424219,45622-Feb-200811:52x86SP2
Vdsutil.dll5.2.3790.424262,97626-Feb-200815:14x86SP2
Vds_ps.dll5.2.3790.424230,72026-Feb-200815:14x86SP2
Windows Server 2003 with SP1, IA64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.30941,172,48026-Feb-200812:58IA-64SP1Not Applicable
Vdsbas.dll5.2.3790.3094503,80826-Feb-200812:58IA-64SP1Not Applicable
Vdsdyndr.dll5.2.3790.3094766,97626-Feb-200812:58IA-64SP1Not Applicable
Vdshba_i.mofNot Applicable13,96726-Feb-200812:58Not ApplicableSP1Not Applicable
Vdshba_u.mofNot Applicable34526-Feb-200812:58Not ApplicableSP1Not Applicable
Vdsldr.exe5.2.3790.309463,48826-Feb-200812:58IA-64SP1Not Applicable
Vdsutil.dll5.2.3790.3094175,10426-Feb-200812:58IA-64SP1Not Applicable
Vds_ps.dll5.2.3790.309445,56826-Feb-200812:58IA-64SP1Not Applicable
Wvds_ps.dll5.2.3790.309430,72026-Feb-200812:58x86SP1WOW
Windows Server 2003 with SP2, IA64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.42421,172,48026-Feb-200813:03IA-64SP2Not Applicable
Vdsbas.dll5.2.3790.4242504,32026-Feb-200813:03IA-64SP2Not Applicable
Vdsdyndr.dll5.2.3790.4242768,51226-Feb-200813:03IA-64SP2Not Applicable
Vdsldr.exe5.2.3790.424263,48826-Feb-200813:03IA-64SP2Not Applicable
Vdsutil.dll5.2.3790.4242175,10426-Feb-200813:03IA-64SP2Not Applicable
Vds_ps.dll5.2.3790.424245,56826-Feb-200813:03IA-64SP2Not Applicable
Wvds_ps.dll5.2.3790.424230,72026-Feb-200813:03x86SP2WOW
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.3094623,61626-Feb-200812:58x64SP1Not Applicable
Vdsbas.dll5.2.3790.3094263,68026-Feb-200812:58x64SP1Not Applicable
Vdsdyndr.dll5.2.3790.3094456,19226-Feb-200812:58x64SP1Not Applicable
Vdshba_i.mofNot Applicable13,96726-Feb-200812:58Not ApplicableSP1Not Applicable
Vdshba_u.mofNot Applicable34526-Feb-200812:58Not ApplicableSP1Not Applicable
Vdsldr.exe5.2.3790.309429,69626-Feb-200812:58x64SP1Not Applicable
Vdsutil.dll5.2.3790.309495,23226-Feb-200812:58x64SP1Not Applicable
Vds_ps.dll5.2.3790.309441,47226-Feb-200812:58x64SP1Not Applicable
Wvds_ps.dll5.2.3790.309430,72026-Feb-200812:58x86SP1WOW
Windows Server 2003 with SP2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.4242623,61626-Feb-200813:05x64SP2Not Applicable
Vdsbas.dll5.2.3790.4242264,19226-Feb-200813:05x64SP2Not Applicable
Vdsdyndr.dll5.2.3790.4242456,70426-Feb-200813:05x64SP2Not Applicable
Vdsldr.exe5.2.3790.424229,69626-Feb-200813:05x64SP2Not Applicable
Vdsutil.dll5.2.3790.424295,23226-Feb-200813:05x64SP2Not Applicable
Vds_ps.dll5.2.3790.424241,47226-Feb-200813:05x64SP2Not Applicable
Wvds_ps.dll5.2.3790.424230,72026-Feb-200813:05x86SP2WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 949001 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB949001

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