Article ID: 949186 - Last Review: May 8, 2008 - Revision: 1.1

When you try to run the Restore-mailbox cmdlet on a server that is running Exchange Server 2007, you receive an error message

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SYMPTOMS

When you try to run the Restore-mailbox cmdlet on a server that is running Microsoft Exchange Server 2007, the operation is unsuccessful, and you receive the following error message:
Restore-Mailbox : Error was found for <user name> (<mail address>) because: Error occurred in the step: Moving messages. Failed to copy messages to the destination mailbox store with error: MAPI or an unspecified service provider. ID no: 00000000-0000-00000000, error code: -1056749164
Additionally, the following error is logged in the Application log:
Event Type: Error
Event Source: Exchange Migration
Event Category: Restore Mailbox
Event ID: 1008
Description:
Unable to move mailbox '<user name>'. Error: Failed to copy messages to the destination mailbox store with error: MAPI or an unspecified service provider. ID no: 00000000-0000-00000000
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CAUSE

This problem occurs because there are more than 5,000 items in the dumpster for the mailbox against which you run the Restore-Mailbox cmdlet.
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RESOLUTION

Update information

To resolve this problem, install Update Rollup 2 for Exchange Server 2007 Service Pack 1 (SP1) on the Exchange server. For more information about Update Rollup 2 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 2 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152558)
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the Restore-Mailbox cmdlet, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb125218.aspx (http://technet.microsoft.com/en-us/library/bb125218.aspx)
For more information about the dumpster, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/aa562607(EXCHG.80).aspx (http://msdn2.microsoft.com/en-us/library/aa562607(EXCHG.80).aspx)
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbbug kbfix kbqfe kbhotfixrollup KB949186
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