When you copy files onto a DVD-R on a Windows Vista-based computer, you cannot see or access the copied files on another computer

Article translations Article translations
Article ID: 949224 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • You copy files onto a DVD-R on a Windows Vista-based computer.
  • The total size of the copied files is less than 130 megabytes (MB).
  • You eject the DVD-R without closing the session.
  • You insert the DVD-R into the DVD drive of another computer.
In this scenario, you cannot see or access the copied files on the other computer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb949224~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77203-Mar-200819:11Not Applicable
Package_2_for_kb949224~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,93903-Mar-200819:11Not Applicable
Package_3_for_kb949224~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77703-Mar-200819:11Not Applicable
Package_4_for_kb949224~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77703-Mar-200819:11Not Applicable
Package_5_for_kb949224~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77703-Mar-200819:11Not Applicable
Package_6_for_kb949224~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77303-Mar-200819:11Not Applicable
Package_for_kb949224_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42603-Mar-200819:11Not Applicable
Package_for_kb949224_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36703-Mar-200819:11Not Applicable
Package_for_kb949224_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71303-Mar-200819:11Not Applicable
Package_for_kb949224_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42103-Mar-200819:11Not Applicable
Package_for_kb949224_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42303-Mar-200819:11Not Applicable
Package_for_kb949224_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42503-Mar-200819:11Not Applicable
Package_for_kb949224_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43103-Mar-200819:11Not Applicable
Package_for_kb949224_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42203-Mar-200819:11Not Applicable
Package_for_kb949224_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43003-Mar-200819:11Not Applicable
Package_for_kb949224_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42003-Mar-200819:11Not Applicable
Package_for_kb949224_winpe~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42403-Mar-200819:11Not Applicable
X86_92b0a937dfe9acffba937a4a17272a93_31bf3856ad364e35_6.0.6001.22127_none_9ed075e446ca6ddd.manifestNot Applicable69203-Mar-200819:11Not Applicable
X86_d51743f653d2612ed4a458f7ba3621b1_31bf3856ad364e35_6.0.6000.20784_none_576acebe32aa8d47.manifestNot Applicable69203-Mar-200819:11Not Applicable
X86_microsoft-windows-udfs_31bf3856ad364e35_6.0.6000.20784_none_a4ca7830391804a1.manifestNot Applicable5,70202-Mar-200814:52Not Applicable
X86_microsoft-windows-udfs_31bf3856ad364e35_6.0.6001.22127_none_a6f4973c360b39f1.manifestNot Applicable5,70202-Mar-200815:08Not Applicable
Udfs.sys6.0.6000.20784225,79202-Mar-200811:58x86
Udfs.sys6.0.6001.22127226,81602-Mar-200812:02x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_21589342175caee2936327436aefcee4_31bf3856ad364e35_6.0.6001.22127_none_83fd1d5252406f43.manifestNot Applicable69603-Mar-200819:11Not Applicable
Amd64_227545a91a78ad532bdfc0aeaf29abfb_31bf3856ad364e35_6.0.6000.20784_none_3d80d5ebd0e3ec39.manifestNot Applicable69603-Mar-200819:11Not Applicable
Amd64_microsoft-windows-udfs_31bf3856ad364e35_6.0.6000.20784_none_00e913b3f17575d7.manifestNot Applicable5,95402-Mar-200815:08Not Applicable
Amd64_microsoft-windows-udfs_31bf3856ad364e35_6.0.6001.22127_none_031332bfee68ab27.manifestNot Applicable5,95402-Mar-200815:35Not Applicable
Package_1_for_kb949224~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78203-Mar-200819:11Not Applicable
Package_2_for_kb949224~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,95103-Mar-200819:11Not Applicable
Package_3_for_kb949224~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78703-Mar-200819:11Not Applicable
Package_4_for_kb949224~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78703-Mar-200819:11Not Applicable
Package_5_for_kb949224~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78703-Mar-200819:11Not Applicable
Package_6_for_kb949224~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78303-Mar-200819:11Not Applicable
Package_for_kb949224_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43403-Mar-200819:11Not Applicable
Package_for_kb949224_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37503-Mar-200819:11Not Applicable
Package_for_kb949224_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72303-Mar-200819:11Not Applicable
Package_for_kb949224_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42903-Mar-200819:11Not Applicable
Package_for_kb949224_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43103-Mar-200819:11Not Applicable
Package_for_kb949224_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43303-Mar-200819:11Not Applicable
Package_for_kb949224_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43903-Mar-200819:11Not Applicable
Package_for_kb949224_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43003-Mar-200819:11Not Applicable
Package_for_kb949224_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43803-Mar-200819:11Not Applicable
Package_for_kb949224_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42803-Mar-200819:11Not Applicable
Package_for_kb949224_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43203-Mar-200819:11Not Applicable
Udfs.sys6.0.6000.20784299,00802-Mar-200812:17x64
Udfs.sys6.0.6001.22127299,00802-Mar-200812:32x64
Windows Vista, IA-64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_bf10d0c8609c311be25f0a2e61926ed2_31bf3856ad364e35_6.0.6001.22127_none_ee242010664611fc.manifestNot Applicable69403-Mar-200819:11Not Applicable
Ia64_microsoft-windows-udfs_31bf3856ad364e35_6.0.6001.22127_none_a6f63b32360942ed.manifestNot Applicable5,95002-Mar-200815:32Not Applicable
Package_1_for_kb949224~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,77703-Mar-200819:11Not Applicable
Package_2_for_kb949224~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,78203-Mar-200819:11Not Applicable
Package_3_for_kb949224~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,78203-Mar-200819:11Not Applicable
Package_for_kb949224_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42503-Mar-200819:11Not Applicable
Package_for_kb949224_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42603-Mar-200819:11Not Applicable
Package_for_kb949224_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42903-Mar-200819:11Not Applicable
Package_for_kb949224_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43403-Mar-200819:11Not Applicable
Package_for_kb949224_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42603-Mar-200819:11Not Applicable
Package_for_kb949224_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43303-Mar-200819:11Not Applicable
Udfs.sys6.0.6001.22127755,20002-Mar-200812:12IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about CD and DVD formats on a Windows Vista-based computer, visit the following Microsoft Web site:
http://windowshelp.microsoft.com/Windows/en-US/Help/2af64e60-60aa-4d79-ab6c-3a5db5806cbe1033.mspx
This hotfix does not resolve this problem for all DVD drives. If this hotfix does not resolve the problem for the DVD drive that you are using, contact your hardware manufacturer for more information about how to resolve this problem. For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For more information about the media issues on a Windows Vista-based computer, click the following article number to view the article in the Microsoft Knowledge Base:
930917 An optical disc appears to be blank after you format the disc by using the Live File System component on a Windows Vista-based computer

Properties

Article ID: 949224 - Last Review: March 11, 2008 - Revision: 1.1
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Service Pack 1
Keywords: 
kbautohotfix kbexpertisebeginner kbhotfixserver kbqfe KB949224

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com