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Error: Failure configuring Windows updates. Reverting changes. Do not turn off your computer when you try to install Windows Updates
Article ID: 949358 - View products that this article applies to.
When you try to install Windows Updates, you get the following error:
Failure configuring Windows updates. Reverting changes. Do not turn off your computer.
To resolve this issue, use the following methods starting with the first method below. If that doesn't resolve your issue, click next method.
Restart your computer (Windows 8)
To restart Windows 8, follow the steps below:
Run the Windows Update Troubleshooter
Windows 8To download and run the Windows Update troubleshooter, click the Fix-It button below, or you can open it by following the steps below:
Windows 7 or Windows VistaTo start the Windows Update Troubleshooter, click the Fix-it button below:
Note: The Windows Update Troubleshooter may have text that is available in English only. After the Windows Update Troubleshooter is complete your previous Windows Update history may be deleted.
Use the System Restore feature
Note You must be logged on to Windows with an administrator account to complete this method. If this is a computer that is part of a network at work, you should ask the system administrator for help. For information on how to log into Windows as an administrator, visit: http://windows.microsoft.com/en-US/windows7/How-do-I-log-on-as-an-administrator
Note If your computer is not configured to start from a CD or from a DVD, or if Windows came preinstalled on your computer without the CDs or DVDs, see the documentation that was included with the computer for instruction about how to continue, or skip to method 2.
When you start your computer by using the Windows installation disc, you can perform system recovery options on startup. To do this, follow these steps:
Windows Vista or Windows 7Start Windows :
If you still get the error, try method 2.
Use the In Place Upgrade feature
Performing an in place upgrade will restore the current Windows installation to the version of the installation DVD. This also requires the installation of all updates that are not included on the installation DVD. If your computer came with Windows pre-installed, review your computer's documentation for instructions on how to do an in place upgarde. Otherwise, follow these steps:
Note: It is strongly recommended you back up all of your personal files. For information on how to back up your files, visit: http://windows.microsoft.com/en-US/windows7/Back-up-your-files
If these methods did not fix it, you can use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web sites provide include the following:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
How to avoid this problemTo avoid this problem with Windows Vista, obtain and install update 937287 from the Microsoft Download Center separately from all other updates on the Windows Update site. Install the update that applies to your version of Windows Vista so that you can successfully install future updates.
The following files are available for download from the Microsoft Download Center:
Windows Vista x86-based systems
Download the Windows6.0-KB937287-x86.msu package now.
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Windows Vista x64-based systems
Download the Windows6.0-KB937287-x64.msu package now.
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For more information about how to use the System Recovery options, visit the following Microsoft Web site:
For Windows Vista http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EX
For For Windows 7 http://windows.microsoft.com/en-us/windows7/Startup-Repair-frequently-asked-questions
These sites include options to use when the manufacturer has installed the System Recovery options on the computer.
Article ID: 949358 - Last Review: February 13, 2013 - Revision: 10.0