Article ID: 949386 - View products that this article applies to.
When you try to install Windows XP Service Pack 3 (SP3) from Windows Update, the service pack installation fails. Additionally, the following error code is logged in the Windows Update log file:
When you examine the service pack log file, you may see an entry that contains the following status message: Notes
This issue may occur if one of the following conditions is true:
To resolve this issue, use the following methods in the order in which they are presented.
Method 1: Download Windows XP SP3 from Windows Update againTo do this, follow these steps:
Method 2: Download Windows XP SP3 from the Microsoft Download CenterFor more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
322389For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
Method 3: Rename the Software Distribution folder, and then retry the downloadTo do this, follow these steps: