Article ID: 949420 - Last Review: September 15, 2009 - Revision: 3.0 Error message when you try to install the Zune software: "System update required"SYMPTOMSWhen you try to install the Zune software, you receive one of the following error messages: Error message 1 System updates required
Zune software installation can't continue until you've installed one or more required updates. Windows Update must be updated to run this program. System updates required Zune software installation can't continue until you've installed one or more required updates. Version 3.1 of Windows Installer is required to run this program. http://go.microsoft.com/fwlink/?linkid=101231 CAUSEThis problem occurs because the Windows Update setting is not updated to Microsoft Update. THINGS TO TRYTo resolve this problem, install system updates from Microsoft Update. Windows XP To obtain the latest updates for Windows XP, please visit the following Microsoft Web site: http://update.microsoft.com/microsoftupdate
(http://update.microsoft.com/microsoftupdate)
If Windows Update is disabled, you must manually install Windows Update. To do this, click the following article number to view the following article in the Microsoft Knowledge Base:949104
(http://support.microsoft.com/kb/949104/
)
How to obtain the latest version of the Windows Update Agent to help manage updates on a computer
Windows 7 and Windows VistaTo obtain the latest updates for Windows 7 or for Windows Vista, visit the following Microsoft Web site, and install the file specific to your computer under the "How to obtain the latest Windows Update Agent" section. 949104
(http://support.microsoft.com/kb/949104/
)
How to obtain the latest version of the Windows Update Agent to help manage updates on a computer
MORE INFORMATION
For more information about how to use Microsoft Update, click the following article number to view the article in the Microsoft Knowledge Base:
933891
(http://support.microsoft.com/kb/933891/
)
How Microsoft Update can help you benefit the most from your Zune software and your computer
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