The new 64-bit CPU from VIA Technologies is not recognized on computers that are running Windows XP or later operating systems

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Article ID: 949459 - View products that this article applies to.
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Introduction

Microsoft has released a hotfix to support the new 64-bit CPU from VIA Technologies. You can apply this hotfix on computers that are running Windows XP or later operating systems. This hotfix adds the ID and vendor strings for the new VIA 64-bit CPU. After you apply this hotfix, computers that are running Windows XP or later operating systems can recognize the VIA 64-bit CPU and the system model that is based on this kind of CPU.

RESOLUTION

Hotfix information for Windows Server 2008 and for Windows Vista with Service Pack 1 (SP1)

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 or Windows Vista SP1 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 or Windows Vista Service Pack 1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb949459~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77717-Jun-200819:00Not Applicable
Package_2_for_kb949459~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,94417-Jun-200819:00Not Applicable
Package_3_for_kb949459~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,78217-Jun-200819:00Not Applicable
Package_4_for_kb949459~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,78217-Jun-200819:00Not Applicable
Package_for_kb949459_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36717-Jun-200819:00Not Applicable
Package_for_kb949459_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43117-Jun-200819:00Not Applicable
Package_for_kb949459_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42117-Jun-200819:00Not Applicable
Package_for_kb949459_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42317-Jun-200819:00Not Applicable
Package_for_kb949459_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42517-Jun-200819:00Not Applicable
Package_for_kb949459_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43117-Jun-200819:00Not Applicable
Package_for_kb949459_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42217-Jun-200819:00Not Applicable
Package_for_kb949459_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42917-Jun-200819:00Not Applicable
Update.mumNot Applicable3,07717-Jun-200819:00Not Applicable
X86_80085fdea079366665f7c3c9f82529a3_31bf3856ad364e35_6.0.6001.22204_none_001a85e8cdbba4be.manifestNot Applicable69717-Jun-200819:00Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22204_none_6cbe0179cd3d14b5.manifestNot Applicable17,80617-Jun-200804:14Not Applicable
Ntkrnlpa.exe6.0.6001.222043,601,46417-Jun-200803:32Not Applicable
Ntoskrnl.exe6.0.6001.222043,549,24017-Jun-200803:32Not Applicable
Windows Server 2008 or Windows Vista Service Pack 1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_5a6a8c535d0358f1621664cf9fa7e750_31bf3856ad364e35_6.0.6001.22204_none_bec83261de368186.manifestNot Applicable70117-Jun-200819:00Not Applicable
Amd64_hal.inf_31bf3856ad364e35_6.0.6001.22204_none_5fc84b87d966d713.manifestNot Applicable1,65617-Jun-200819:01Not Applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22204_none_c8dc9cfd859a85eb.manifestNot Applicable16,51217-Jun-200806:35Not Applicable
Package_1_for_kb949459~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,48217-Jun-200819:00Not Applicable
Package_2_for_kb949459~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,65117-Jun-200819:00Not Applicable
Package_3_for_kb949459~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,48717-Jun-200819:00Not Applicable
Package_4_for_kb949459~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,48917-Jun-200819:00Not Applicable
Package_for_kb949459_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37517-Jun-200819:00Not Applicable
Package_for_kb949459_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43917-Jun-200819:00Not Applicable
Package_for_kb949459_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43017-Jun-200819:00Not Applicable
Package_for_kb949459_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43117-Jun-200819:00Not Applicable
Package_for_kb949459_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43317-Jun-200819:00Not Applicable
Package_for_kb949459_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43917-Jun-200819:00Not Applicable
Package_for_kb949459_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43017-Jun-200819:00Not Applicable
Package_for_kb949459_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43817-Jun-200819:00Not Applicable
Update.mumNot Applicable3,09917-Jun-200819:00Not Applicable
Hal.dll6.0.6001.22204233,52817-Jun-200804:08x64
Ntoskrnl.exe6.0.6001.222044,694,07217-Jun-200804:08x64

Hotfix information for Windows 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 with SP2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.4355280,06414-Aug-200821:37x64SP2
Ntkrnlmp.exe5.2.3790.43554,605,44014-Aug-200821:37x64SP2
Ntoskrnl.exe5.2.3790.43554,536,32014-Aug-200821:37x64SP2

Hotfix information for Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft Windows XP Professional x64 Edition with SP2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP Professional x64 Edition
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.4355280,06414-Aug-200821:37x64SP2
Ntkrnlmp.exe5.2.3790.43554,605,44014-Aug-200821:37x64SP2
Ntoskrnl.exe5.2.3790.43554,536,32014-Aug-200821:37x64SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 949459 - Last Review: June 27, 2008 - Revision: 1.1
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Vista Service Pack 1
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
  • Microsoft Windows XP Professional x64 Edition
Keywords: 
kbautohotfix kbexpertiseinter kbhotfixserver kbqfe KB949459

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