You cannot start the Live Communications Server service on a Live Communications Server 2005 access proxy server

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Article ID: 949575 - View products that this article applies to.
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SYMPTOMS

On a Microsoft Office Live Communications Server 2005 access proxy server, you cannot start the Live Communications Server service.

Additionally, one or more of the following events may be logged in the Application log:

Event Type: Information
Event Source: Userenv
Event Category: None
Event ID: 1516
Date: Date
Time: Time
User: User
Computer: Computer
Description: Windows unloaded user Domain\LCProxyService registry when it received a notification that no other applications or services were using the profile.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Userenv
Event Category: None
Event ID: 1516
Date: Date
Time: Time
User: User
Computer: Computer
Description: Windows unloaded user SID_Classes registry when it received a notification that no other applications or services were using the profile.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Live Communications Script-Only Applications Service
Event Category: (1012)
Event ID: 30802
Date: Date
Time: Time
User: User
Computer: Computer
Description: Live Communications Script-Only Applications Service stopped

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Live Communications Certificate Manager
Event Category: (1016)
Event ID: 31002
Date: Date
Time: Time
User: User
Computer: Computer
Description: The CRL manager stopped.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Live Communications Script-Only Applications Service
Event Category: (1012)
Event ID: 30813
Date: Date
Time: Time
User: User
Computer: Computer
Description: Live Communications Script-Only Applications Service aborting.

Cause: Live Communications Server service terminated unexpectedly.

Resolution: Examine the event log entries prior to this one to determine the reason that the Live Communications Server service exited.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: Date
Time: Time
User: User
Computer: Computer
Description: Windows saved user Domain\LCProxyService registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: Date
Time: Time
User: User
Computer: Computer
Description: Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Live Communications Server
Event Category: (1000)
Event ID: 12299
Date: Date
Time: Time
User: User
Computer: Computer
Description: The service is shutting down due to an internal error.
Error Code: 0x80090016.

Resolution: Check the previous event log entries and resolve them. Restart the server. If the problem persists contact product support.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Live Communications Server
Event Category: (1000)
Event ID: 16422
Date: Date
Time: Time
User: User
Computer: Computer
Description: Failed starting the protocol stack. The service has to stop
Error code is:0x80090016 (Keyset does not exist ).

Cause: Check the previous entries in the event log for the failure reason.

Resolution: Try restarting the server after resolving the failures listed in the previous event log entries.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Live Communications Server Protocol Stack
Event Category: (1001)
Event ID: 14352
Date: Date
Time: Time
User: User
Computer: Computer
Description: Unable to start the stack.
Error: 0x80090016 (Keyset does not exist ).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Live Communications Server Protocol Stack
Event Category: (1001)
Event ID: 14368
Date: Date
Time: Time
User: User
Computer: Computer
Description: Unable to start key manager (Error: 0x80090016 (Keyset does not exist )).

Cause: This can happen if the server has insufficient privileges to access the certificate store. This can also happen if the certificate is not valid.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Live Communications Server
Event Category: (1000)
Event ID: 16395
Date: Date
Time: Time
User: User
Computer: Computer
Description: The component Live Communications Applications Module could not be started.
Error code is 0xC3F2760A (Failed to start all critical applications

Cause: One or more critical applications failed to register within the maximum allowable time, which is (60 + (30 * n)) seconds where n is the number of critical applications.

Resolution: Examine the list of enabled critical applications via the MMC snap-in. Examine the event log entries before this one to determine which critical applications successfully registered with the server. Those that did not are the culprit.). The service has to stop.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Live Communications Script-Only Applications Service
Event Category: (1012)
Event ID: 30812
Date: Date
Time: Time
User: User
Computer: Computer
Description: Attempt to load a script-only application failed.
Path: C:\Microsoft LC 2005\Server\IMFilter.am
Reason: Application not authorized. Object reference not set to an instance of an object. at Microsoft.Rtc.Sip.ServerAgent.Initialize(ApplicationManifest manifest, Boolean scriptOnly) at Microsoft.Rtc.Sip.ServerAgent..ctor(ApplicationManifest manifest) at Microsoft.Rtc.Sip.SplExec.ScriptOnlyApplication.Start()

Cause: Usually either because of an run-time script error during loading of the script or because of an inability to connect to the LCS Server

Resolution: Examine the reason in the event log to determine the appropriate course of action

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

RESOLUTION

To resolve this issue, follow these steps:
  1. On the access proxy server, click Start, click Run, type services.msc, and then press ENTER.
  2. Locate and then double-click the Live Communications Server service.
  3. Click the Log On tab. Notice the logon account for the Live Communications Server service.
  4. Add the logon account to the RTC Server Local Group. To do this, follow these steps:
    1. Click Start, click Run, type compmgmt.msc, and then press ENTER.
    2. Expand Local Users and Groups, and then click Groups.
    3. Double-click the RTC Server Local Group.
    4. Click Add.
  5. Start the Live Communications Server service.

Properties

Article ID: 949575 - Last Review: March 17, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Office Live Communications Server 2005 Enterprise Edition
  • Microsoft Office Live Communications Server 2005 Standard Edition
Keywords: 
kbexpertiseinter kbtshoot kbprb KB949575

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