System performance becomes poor when you run the Pen Input Service on a computer that is running Windows XP Service Pack 2 together with Office 2003

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Article ID: 949642 - View products that this article applies to.
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Symptoms

You run the Pen Input Service (WispTis.exe) on a computer that is running Windows XP Service Pack 2 (SP2) together with Microsoft Office 2003. When you do this, system performance becomes poor.

If you use the system performance monitor tool (Perfmon.exe) to monitor system performance, you find that the WispTis.exe process allocates memory. However, the WispTis.exe process does not free the memory when the process exits.

Cause

This problem occurs because a graphics device interface (GDI) memory leak occurs in the WispTis.exe process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows XP SP2 must be installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Wisptis.exe1.7.2600.3325293,88804-Mar-200809:37x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

Usually, the Pen Input Service (WispTis.exe) is included with Windows XP Tablet PC Edition. The Pen Input Service can also be included with Microsoft Office. The memory leak issue has been fixed in Windows XP Tablet PC Edition. This hotfix fixes the memory leak issue for Windows XP SP2 together with Office 2003.

For more information about the system performance monitor, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc768048.aspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
177415 How to use Memory Pool Monitor (Poolmon.exe) to troubleshoot kernel mode memory leaks
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 949642 - Last Review: June 21, 2014 - Revision: 3.0
Applies to
  • Microsoft Windows XP Service Pack 2, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe kbHotfixServer KB949642

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