Error message when you track a received e-mail message or when you send a tracked e-mail message in Microsoft Dynamics CRM 4.0: "An error occurred promoting this item to Microsoft Dynamics CRM"

When you track a received e-mail message or when you send a tracked e-mail message in Microsoft Dynamics CRM 4.0, you receive the following error message: This problem occurs if the following conditions are true:

• The e-mail message contains an attachment.
• The name of the attachment contains an ampersand (&) character.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: