The custom display settings may revert to default display settings after you install a Windows Vista Service Pack on a computer that uses multiple monitors

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Article ID: 949742 - View products that this article applies to.
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SYMPTOMS

You install a Windows Vista Service Pack on a computer that uses multiple monitors. Then, the custom display settings may revert to default display settings. The custom display settings that revert may include the following settings:
  • Default monitor choice setting
  • Monitor position setting in a multi-monitor configuration
  • Monitor display size setting
  • Monitor update setting (monitor refresh rate) and video adapter update setting (video adapter refresh rate)

CAUSE

This issue occurs because certain device drivers are reinstalled to correctly service the underlying components during an installation of a Windows Vista service pack. Therefore, certain customized display settings may be reset to their operational default settings.

RESOLUTION

To resolve this issue, reset the custom display settings on the computer. To do this, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    the Start button
    , type personalization in the Start Search box, and then click Personalization in the Programs list.
  2. Under Personalize appearance and sounds, click Display Settings.
  3. Reset the custom display settings that you want, and then click OK.

Properties

Article ID: 949742 - Last Review: May 5, 2009 - Revision: 5.0
APPLIES TO
  • Windows Vista Service Pack 1, when used with:
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Ultimate
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Starter
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Business 64-bit Edition
    • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 2
Keywords: 
kbexpertisebeginner kbtshoot KB949742

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