Consider the following scenario:
| • | You are running a Windows Vista-based computer. |
| • | You install Windows Vista Service Pack 1 (SP1). |
| • | You use one of the following TV tuner cards on this computer:| • | ATI Theater 550 | | • | ATI Theater 600 | | • | ATI Theater 650 |
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When you record broadcast TV in Windows Media Center in this scenario, you experience the following issues:
| • | Intermittent frame skipping |
| • | Intermittent audio |
| • | Poor playback performance and poor recording performance |
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These issues occur because of the presence of a particular version of the Avivo codec software. This version of the Avivo codec software is installed when you install the ATI Catalyst device driver.
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To resolve these issues, follow these steps:
| 1. | Install the latest ATI Catalyst driver. To do this, visit the following AMD Web site: |
| 2. | Uninstall the Avivo codec software. To do this, follow these steps:| a. | Click Start , type programs in the Start Search box, and then click Programs and Features in the Programs list. | | b. | Select the Avivo codec software from the list of programs, and then click Uninstall. | | c. | Follow the instructions to uninstall the Avivo codec software. |
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| 3. | If steps 1 and 2 do not resolve the issue that is mentioned in the "Symptoms" section, contact AMD support for additional troubleshooting options. To do this, visit the following AMD Web site: |
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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