In a Microsoft Exchange Server 2007 environment, you receive e-mail messages in Rich Text Format (RTF) format. These e-mail messages contain TIFF attachments, and you use Microsoft Office Outlook Web Access 2007 to view the e-mail message. In this case, the icons that represent the TIFF image attachments may not be shown correctly, and the icon shows as a red "X." Other image attachment icons, such as icons for BMP and JPG images, are shown correctly.

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Update information

To resolve this problem, install Update Rollup 3 for Exchange Server 2007 Service Pack 1 (SP1) on the Exchange server. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

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