Policies are missing from the Forefront Client Security management console, but the policies are still deployed to client computers

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Article ID: 949799 - View products that this article applies to.
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SYMPTOMS

When you view the Microsoft Forefront Client Security management console Policy Management tab, you notice that saved or deployed policies are no longer shown.

CAUSE

This problem occurs because the Configuration Wizard in Forefront Client Security may incorrectly verify that the Collection database does not have the necessary database schema. In this case, the Configuration Wizard reloads the Collection database. During this process, the policy data and the policy deployment data are removed.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Availability

This hotfix is available from Microsoft Update or from Windows Server Update Services.

Prerequisites

To install this update you must have the hotfix that is described in the Microsoft Knowledge Base article 940060 installed on the computer. The detection logic in Microsoft Update does not offer this update if the 940060 hotfix is not installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
940060 A hotfix is available that resolves several symptoms in Forefront Client Security Management Server

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This update replaces hotfixes that are mentioned in the following Microsoft Knowledge Base articles: 940060, 936729 and 942262. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
936729 A hotfix is available to resolve two problems with the Forefront Client Security Management Server
942262 Availability of the Enterprise Manager update for Forefront Client Security management servers

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTime
Fcsms.exe1.0.1710.56139,33603-Apr-200822:59
Microsoft.Fcs.Configure.dll1.0.1710.56808,00803-Apr-200822:59
Microsoft.Fcs.Configure.Resources.dll1.0.1710.56345,16003-Apr-200822:59
Microsoft.Fcs.Management.dll1.0.1710.56943,17603-Apr-200822:59
Microsoft.Fcs.Management.Resources.dll1.0.1710.56693,32003-Apr-200822:59
Microsoft.Fcs.Shared.dll1.0.1710.56193,60803-Apr-200822:59
Microsoft.Fcs.Shared.Resources.dll1.0.1710.5625,16003-Apr-200822:59
Sasreport.xml1.0.1710.568,303,76503-Apr-200822:59

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The Configuration Wizard in Forefront Client Security is typically used when you set up an initial Forefront Client Security deployment, or you perform a reconfiguration after server migration, or after you change passwords for Forefront Client Security service accounts. The wizard may also be run during troubleshooting.

Under certain conditions, the Configuration Wizard incorrectly detects that the existing deployment is a new installation or a failed installation. In this situation, certain Forefront Client Security information is deleted from the Collection database. This information that is deleted includes policy data, policy deployment data, and anti-malware threat metadata. After the next run of the management service, the anti-malware threat metadata is repopulated. The policy data and the policy deployment data are no longer shown in the Forefront Client Security management console Policy Management tab. However, the policy data and the policy deployment data are still deployed to clients.

This hotfix prevents data removal when the Configuration Wizard runs. This hotfix does not recover lost data. Forefront Client Security does not have a policy import/export utility. If you have already experienced this issue, and your policy data has been removed, you have two choices for recovery:
  1. Clean up any policy information in Active Directory directory service, manually re-create the policies, and redeploy the policies as they were before you ran the Configuration Wizard.
  2. If you have a valid backup of the Collection database (OnePoint) that contains the current policy data, contact Microsoft support for help in recovery.

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    295539 How and when to contact Microsoft Customer Service and Support

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 949799 - Last Review: September 29, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Forefront Client Security
Keywords: 
kbautohotfix kbfix kbqfe kbhotfixserver KB949799

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