Article ID: 949810 - View products that this article applies to.
The Office Genuine Advantage (“OGA”) program has been retired. For more information about the benefits of genuine Office, please visit the following website:
Benefits of genuine Office
This article describes the Microsoft Office Genuine Advantage Notifications application. This application notifies you if a copy of Office is not genuine.
The Office Genuine Advantage Notifications application is part of a Microsoft effort to reduce piracy. Installing this software will help you confirm that the copy of Office that is installed on a computer is genuine and correctly licensed. Obtaining and using pirated software can pose a security threat to organizations and to individuals. Counterfeit software is frequently bundled together with malicious and unwanted software. Malicious software can cause system corruption, a loss of data, and even identity theft.
If your copy of Office is not genuine, the software will provide periodic reminders to help you take the appropriate action and to help protect your system from the security threat that may be posed by counterfeit software.
For more information about how you may have obtained counterfeit software, visit the following Microsoft Web site:
Notification messagesNotification messages that resemble the following will appear on computers that are running a copy of Office that has failed the Office Genuine Advantage validation process:
How to stop notification messagesThere is no option to temporarily stop notification messages. To permanently stop notification messages, follow the steps that are given on the Office Genuine Advantage Notifications Web site to make your copy of Office genuine when you are prompted.
Installation of the Office Genuine Advantage Notifications updateThe Office Genuine Advantage Notifications update is distributed through Microsoft Update as an optional update or download. The download of this update is not required. You must accept the Microsoft Software License Terms before you install the application. After the Microsoft Software License Terms have been accepted, the Office Genuine Advantage Notifications application will verify that the installed copy of Office is genuine.
If the installed copy of Office is genuine, no additional notification messages are displayed. If the installed copy of Office does not pass the validation check, periodic notification messages are displayed to make you aware of the issue, to give you more detailed information, and to provide the options that you can take to resolve the issue.
You cannot uninstall the Office Genuine Advantage Notifications updateThe only way to remove this update is to resolve your non-genuine status. You can use the Add or Remove Programs item in Control Panel to view the Office Genuine Advantage Notifications update. However, you cannot use the Add or Remove Programs item to uninstall the update. This is because pirated software can use the Add or Remove Programs item to remove the Office Genuine Advantage Notifications update. Because this behavior poses a security threat to your computer, the ability to use the Add or Remove Programs item to remove the Office Genuine Advantage Notifications update has been blocked.
Note If you believe that you are a victim of piracy and have unintentionally purchased a non-genuine version of Microsoft Office, you may be eligible to receive a complimentary copy of Microsoft Office by filling out a counterfeit report and submitting the qualifying counterfeit media. For more information, follow these steps:
Office Genuine Advantage support optionsTo learn more about the support options that are available for Office Genuine Advantage notifications, visit the following Microsoft Web site:
http://www.microsoft.com/genuine/selfhelp/support.aspxThese options include both customer service and technical support.
Article ID: 949810 - Last Review: June 21, 2014 - Revision: 5.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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