On a Windows XP-based computer, when you start an application by running as another user account, the content in an application's dialog box or menu does not update automatically

On a Windows XP-based computer, you use the Run as option to start an application under a user account other than the current user account that you use to log on to the computer. In this application, you may find that the content in a dialog box or in a menu does not update automatically.

For example, you start an Internet Explorer process by running as another user account. In this case, when you try to save some content in Internet Explorer, the Save As dialog box appears. Then, you right-click a blank area in the dialog box to create a new folder. However, the newly created folder does not appear in the dialog box. You have to press F5 to update the content of the dialog box manually to make the folder visible.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 or Windows XP Service Pack 3 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP SP2, x86-based versions

Windows XP SP3, x86-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: