When you run a task in the System Center Operations Manager 2007 Operations Console on a Russian version of Windows Server 2003, the task outputs are displayed in corrupted text

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Article ID: 949875 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You are running Microsoft System Center Operations Manager 2007 on a Russian version of Windows Server 2003.
  • You run a task from the Operations Console against a remote computer that is running a Russian version of Windows.
In this scenario, the task outputs are displayed in corrupted text.

Note This problem occurs when you run certain tasks, regardless of the language version of System Center Operations Manager 2007.

CAUSE

This problem occurs because an incorrect encoding is used to display the task outputs.

RESOLUTION

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix installation instructions

Apply this hotfix to every server that hosts one of the following server roles:
  • Operations Manager 2007 Management Server
  • Operations Manager 2007 Gateway Server
To do this, copy the Systemcenteroperationsmanager2007-sp1-kb949875-x86-x64-enu.msi file from the hotfix package to a local folder or to a shared folder. Then, run this file.

Note You can run this file in Windows Explorer or at a command prompt. The hotfix installation process restarts the OpsMgr Health service.

The agent computers are updated automatically. However, you must approve the update in the Pending Management folder. To do this, follow these steps:
  1. On the computer that is running the Operations Console role, click Start, point to All Programs, point to System Center Operations Manager 2007, and then click Operations Console.
  2. Select the Administration view, expand Administration, expand Device Management, and then click Pending Management.
  3. In the Pending Management folder, review and approve the agent computers on which to apply this hotfix.
Note If you install Operations Manager 2007 Agent on any computer after you apply this hotfix, make sure that you approve the installation in the Pending Management folder.

Prerequisites

To apply this hotfix, you must have System Center Operations Manager 2007 Service Pack 1 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by KB 954903.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operation Manager 2007 with Service Pack 1, x86-based version
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File nameFile versionFile sizeDateTimePlatform
mommodules.dll6.0.6278.361,864,76023-Sep-200816:50x86
mommodules.dll6.0.6278.361,864,76023-Sep-200816:53x86
System Center Operation Manager 2007 with Service Pack 1, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
mommodules.dll6.0.6278.363,283,00023-Sep-200815:15x64
mommodules.dll6.0.6278.363,283,00023-Sep-200815:19x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

MORE INFORMATION

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410 List of issues that are fixed in System Center Operations Manager 2007 R2

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 949875 - Last Review: March 16, 2009 - Revision: 3.2
APPLIES TO
  • Microsoft System Center Operations Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB949875

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