Article ID: 949918
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SYMPTOMS

Microsoft Office Outlook 2003 may prompt you repeatedly for a password. If you cancel the credentials dialog box, Outlook 2003 silently enters Offline mode, and you are not connected to your mailbox. In this case, you do not receive an error message or a notification.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To have us set the UseWindowsUserCredentials registry entry to 1 for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.


Fix this problem
Microsoft Fix it 50636


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

To resolve this issue, follow these steps:
  1. Apply hotfix 949917. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    949917 Description of the Outlook 2003 hotfix package: March 7, 2008
  2. Set the
    UseWindowsUserCredentials
    registry entry. To do this, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:
      HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\RPC
    3. On the Edit menu, point to New, and then click DWORD Value.
    4. Type UseWindowsUserCredentials, and then press ENTER.
    5. Right-click UseWindowsUserCredentials, and then click Modify.
    6. In the Value data box, type 1, and then click OK.
    7. Exit Registry Editor.
Note When you set the
UseWindowsUserCredentials
value to 1, only your desktop credentials are used. The following scenarios may help you determine the value that you want to use.
Collapse this tableExpand this table
AccountUseWindowsUserCredentialsProtocol / Additional StepsResult
Domain0 (or not present)TCP, HTTP with NTML authorizationConnects to Microsoft Exchange without prompting for user credentials.
Non-domain0 (or not present)TCP, HTTP with NTML authorizationPrompts for user credentials and connects to Microsoft Exchange.
Domain1TCP, HTTP with NTML authorizationConnects to Microsoft Exchange without prompting for user credentials.
Non-domain1TCP, HTTP with NTLM authorizationDoes not prompt for user credentials and does not connect to Microsoft Exchange. Remains in the disconnected state, occasionally trying to connect.
Domain1HTTP with Basic authorizationPrompts for user credentials and connects to Microsoft Exchange. Additionally, it continues to prompt you if you mistype your password.
Non-domain1HTTP with Basic authorizationPrompts for user credentials and connects to Microsoft Exchange. Additionally, if you mistype your password, it continues to prompt you.
Domain1When you configure the profile, select Always prompt for username and password.Prompts for user credentials and connects to Microsoft Exchange.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

Properties

Article ID: 949918 - Last Review: March 21, 2011 - Revision: 1.0
Keywords: 
kbqfe kbexpertisebeginner kbsurveynew kbmsifixme kbfixme KB949918

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