Article ID: 949925 - Last Review: January 20, 2012 - Revision: 3.2

A service case is not assigned to a user when you click Assign in Microsoft Dynamics CRM 4.0

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SYMPTOMS

In Microsoft Dynamics CRM 4.0, you create a service case that is owned by a user. When you click Assign in the Cases page to assign the service case to another user, the service case is not assigned to the user.

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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256 (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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