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Article ID: 949926 - Last Review: October 7, 2008 - Revision: 1.0

Error when you use an IMAP4 client or a POP3 client to log on to a delegate mailbox of Exchange Server 2007: "800cccd1"

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SYMPTOMS

You can use an IMAP4 client or a POP3 client in following format to log on to a delegate mailbox that is hosted on a version of Exchange Server that is earlier than Microsoft Exchange Server 2007:
DomainName\Username\MailboxAlias
However, this functionality is not supported in Exchange Server 2007. When you use an IMAP4 client or a POP3 client to log on to a delegate mailbox of Exchange Server 2007 in the previous format, you receive an error that resembles the following:
The server has rejected your login. Please verify that your user name and password are correct. Error Code: 800cccd1

RESOLUTION

To resolve this problem, download Update Rollup 4 for Exchange Server 2007 Service Pack 1. Then, install the update on the Exchange server. For more information about how to download Update Rollup 4 for Exchange Server 2007 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
952580   (http://support.microsoft.com/kb/952580/ ) Description of Update Rollup 4 for Exchange Server 2007 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbexpertiseadvanced kbqfe kbfix kbhotfixrollup KB949926

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