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An e-mail activity is not added to a case when you convert the e-mail activity to a case in Microsoft Dynamics CRM 4.0Article ID: 950006 - View products that this article applies to. SYMPTOMSConsider the following scenario. You convert an e-mail activity to a case in Microsoft Dynamics CRM 4.0. The e-mail activity is not added to the case. In this scenario, you cannot track the e-mail activity in the case. If the case is open, you can add the e-mail activity to the case manually. However, if the e-mail activity is closed, the e-mail activity is removed from the case. Additionally, no record of the e-mail activity can be tracked in Microsoft Dynamics CRM 4.0. RESOLUTIONThis problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256
(http://support.microsoft.com/kb/949256/
)
Microsoft Dynamics CRM 4.0 updates and hotfixes
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. MORE INFORMATION
For more information about the terminology that is used to describe
Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe
Microsoft software updates
887283
(http://support.microsoft.com/kb/887283/
)
Microsoft
Business Solutions CRM software hotfix and update package naming
standards
PropertiesArticle ID: 950006 - Last Review: January 20, 2012 - Revision: 3.2
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