Article ID: 950066 - Last Review: February 3, 2011 - Revision: 1.1

Error message when you try to run a Web application that uses the window.external property in Internet Explorer 7: "Internet Explorer has encountered a problem and needs to close"

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SYMPTOMS

When you try to run a Web application that uses the window.external property in Windows Internet Explorer 7, you may receive the following error message:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

This problem occurs even after you apply the update that is described in Microsoft Knowledge Base article 931324.

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RESOLUTION

Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:

http://update.microsoft.com (http://update.microsoft.com)

For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/current.aspx (http://www.microsoft.com/technet/security/current.aspx)

Note This update was first included in security update 956390 (MS08-058). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

956390 (http://support.microsoft.com/kb/956390/ ) MS08-058: Cumulative Security Update for Internet Explorer

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