E-mail messages are not sent from Outlook Web Access, from Outlook Mobile Access, or from Outlook Rules after you open the Microsoft Dynamics CRM 4.0 client for Outlook

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Article ID: 950088 - View products that this article applies to.
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SYMPTOMS

You open the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook. If Outlook does not use the cached Exchange mode, e-mail messages are not sent from Outlook Web Access (OWA), from Outlook Mobile Access (OMA), or from Outlook Rules.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 950088 - Last Review: January 20, 2012 - Revision: 3.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kbexpertiseinter kbmbsemail kbmbsmigrate kbqfe kbhotfixserver kbautohotfix KB950088

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