Error message when a user tries to run the Configuration Wizard in the Microsoft Dynamics CRM client for Outlook with Offline Access: "Action Microsoft.Crm.Config.Common.InstallDatabaseAction failed"

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Article ID: 950247 - View products that this article applies to.
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SYMPTOMS

When a user tries to run the Configuration Wizard in the Microsoft Dynamics CRM client for Microsoft Office Outlook with Offline Access, the user receives the following error message:
Action Microsoft.Crm.Config.Common.InstallDatabaseAction failed. CREATE DATABASE permission denied in database 'master'

CAUSE

This problem occurs because the user who installed the Microsoft Dynamics CRM client for Outlook with Offline Access differs from the user who tries to run the Configuration Wizard. The user who tries to run the Configuration Wizard does not have the user rights that are required to create a Microsoft Dynamics CRM database on the local server that is running Microsoft SQL Server.

Note The Microsoft Dynamics CRM databases are installed during the configuration.

RESOLUTION

To resolve this problem, use the following methods.

Method 1

Add the user who tries to run the Configuration Wizard to the local Administrators group. To do this, follow these steps:
  1. Log on as an administrator.
  2. Click Start, point to All Programs, point to Administrative Tools, and then click Computer Management.

    Computer Management for the local computer opens, and Computer Management (Local) is displayed as the root of the console tree.
  3. In the console tree, expand Local Users and Groups, and then click Groups.
  4. Double-click Administrators.
  5. In the Administrators Properties dialog box, click Add.
  6. Enter the name of the user who tries to run the Configuration Wizard, and then click OK.
  7. Restart the computer, and then log on as the user who tries to run the Configuration Wizard.

Method 2

On the local server that is running SQL Server, create an account for the user who tries to run the Configuration Wizard. Then, add the user as a member of the SQL Server System Administrator role. To do this, follow these steps:
  1. Log on as an administrator.
  2. Click Start, click Run, type cmd in the Open box, and then click OK.
  3. Type the following commands at a command prompt, and then press ENTER after each command:
    sqlcmd -S .\crm

    CREATE LOGIN [domain\user] FROM Windows

    Go

    EXEC sp_addsrvrolemember @loginame = 'domain\user', @rolename = 'sysadmin'

    Go
  4. Restart the computer, and then log on as the user who tries to run the Configuration Wizard.

Properties

Article ID: 950247 - Last Review: April 21, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access
Keywords: 
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