Article ID: 950247 - View products that this article applies to.
When a user tries to run the Configuration Wizard in the Microsoft Dynamics CRM client for Microsoft Office Outlook with Offline Access, the user receives the following error message:
Action Microsoft.Crm.Config.Common.InstallDatabaseAction failed. CREATE DATABASE permission denied in database 'master'
This problem occurs because the user who installed the Microsoft Dynamics CRM client for Outlook with Offline Access differs from the user who tries to run the Configuration Wizard. The user who tries to run the Configuration Wizard does not have the user rights that are required to create a Microsoft Dynamics CRM database on the local server that is running Microsoft SQL Server.
Note The Microsoft Dynamics CRM databases are installed during the configuration.
To resolve this problem, use the following methods.
Method 1Add the user who tries to run the Configuration Wizard to the local Administrators group. To do this, follow these steps:
Method 2On the local server that is running SQL Server, create an account for the user who tries to run the Configuration Wizard. Then, add the user as a member of the SQL Server System Administrator role. To do this, follow these steps: