The go offline process does not download a user record to the local MSDE database in Microsoft Dynamics CRM 4.0

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Article ID: 950307 - View products that this article applies to.
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SYMPTOMS

When you go offline in Microsoft Dynamics CRM 4.0, the go offline process does not download a user record to the local Microsoft SQL Server Desktop Engine (MSDE) database. This problem occurs if the following conditions are true:
  • The user is in a child business unit.
  • The user has a role where the read permission on the User entity is at the Business Unit depth only.
Additionally, you cannot create the offline user interface because the SystemUser information is missing.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Dynamics CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 950307 - Last Review: January 20, 2012 - Revision: 2.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbexpertiseinter kbautohotfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB950307

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