Xbox: The Connect Status screen displays an error during the Xbox LIVE phase of the test

You cannot sign in to Xbox LIVE. During the network test on the Connect Status screen, the test fails at the Xbox LIVE phase.

Before you begin the troubleshooting steps in this article, make sure that you power cycle all the devices on the network. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

1. This test verifies that your console can contact Xbox LIVE. A failure of the Cables Connected, the IP Address, or the DNS phase will prevent you from connecting to Xbox LIVE. Therefore, you cannot reach this phase unless the console can contact Xbox LIVE.
2. If your console passes these tests and you still cannot sign in to Xbox LIVE, confirm that the Xbox Live service is running normally and not experiencing any issues by checking the Live status at the following Web site:
   http://support.xbox.com (http://www.xbox.com/en-US/support/connecttolive/)
3. If the Xbox Live status does not indicate any current service issues and your console is still failing at the Xbox Live phase, you may need to configure your network firewall to work with Live. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
   819807  (http://support.microsoft.com/kb/819807/ ) When you try to connect to Xbox Live on your Original Xbox console, you receive one of the following error messages: "Server Not Found","Xbox Live Not Found" or "DNS Not Found"
4. If you have tried these steps and your console still does not pass this test, call Xbox Customer Support or visit the following Xbox Web site for additional information:
   http://www.xbox.com/en-US/support/connecttolive/ (http://www.xbox.com/en-US/support/connecttolive/)